Alegria Pineda Splash

Good buffet, nice selection and varied food each night. Great water slides, the pools are lovely and clean. The rooms are clean and modern. The cleaning staff for the rooms were great.

Despite booking a “Spacious Family Room for 3 adults and 2 children”, we were given a tiny “Family Room” which had 4 single beds squeezed in with barely any room to walk around the beds. After complaining to Reception, after 45 mins, they finally agreed to move us to the spacious family room that we had booked. Staff in the restaurant were utterly miserable, particularly the older man and woman. We arrived at 9.05pm, and asked to go to dinner as the restaurant closed at 9.15pm. Whilst Reception were fine, the staff at the restaurant were reluctant to seat us, took their time and walked over to Reception to challenge whether they should let us in. The restaurant staff were more interested in efficiency than quality of service or building any sort of rapport with customers. The service to be seated in the restaurant (which even when early and still being filled) is very slow. We were a group of 10, and unless we were all together, they refused to seat us together. The evening entertainment was hit and miss, 2 of the 6 nights were good (Disney and Grease), the other shows needed improving.