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We had 3.15 min delay and disturbed over future connecting flight

Nothing really - no food crammed seats - felt squashed - no entertainment, not even a bottle of water - would never use again.

The check in process was horrible. We were not advised that a Visa was required. And during check in, we were told that it was only going to cost $8.00 but was actually $88.00. The female agent who checked me in last minute also gave me attitude and said to me, “galit ka pa ba?” Almost as if it were my fault thst I was frustrated. I work in the airline industry and work for a US carrier where we advise passengers if possible documents needed for travel. Not only was this female agents attitude rude and unprofessional, but she was acting as if she didn’t care about anything or whether or not I got in the flight. She kept insisting that “I wait for an email showing that my K-ETA was approved, but had I waited for an email, I would’ve missed my flight. I will never again fly on this carrier, even if they cost the cheapest, because my experience with the front line customer facing employees was horrible. Im also going to make sure I share this experience with family and friends via social media and word of mouth.

Not even water served - in the tropics, can at least give each passenger a small bottle! How much will that cost Air Asia? … less than 1% of a ticket price.

Phillipines customs is so corrupt. After they made me lose my whole Thailand trip air Asia only made me wait 3 hours to get my bags and did not reschedule another flight. Philippine government treat their citizens like China and makes it horribly difficult to leave, just to leave.

It was good 👍

No REFUND!!! My flight was delayed by 5 hours then 6 more hours making it unusable. No refunds!!!! They called it a minor delay. Because my connecting flight wasn't with kayak, no refund.

Cancelled

Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.

Cons: Poor airport, stranded in lines for 2.5 hours and almost missed the flight.

Cons: No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason.

Cons: No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution.

Cons: More orderly boarding process by zone, on-time departure and arrival

Pros: I am missing my luggage’s

Cons: Where is my luggage

Pros: Seats and timeliness were good

Cons: Checking in process should be improved

Cons: Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia.

Cons: Delay Delay Delay

Cons: Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music.