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Good costumer service.,,,

Unfortunately when I went to check-in they couldn't find me in the system and I wasn't showing a reservation. The Airline crew was great and allowed me to board but I had to wait 30 minutes for them to get approval even though I had my electronic ticket and I had paid for the flight

It's a 3 to 4 hour flight and you don't have an entertainment system???

I had to wait for 20-30 minutes for a flight attendant to come and give my water. I also got spilled water twice by the flight attendant while serving meals. The boarding system was chaotic - the letter system does not work at all. Just go use the number system like most airlines. It's not rocket science. The passengers are blocking the main road leading to other gates with how you guys do it.

My flight was scheduled on July 24th 2022, I went to PAL laoag the day prior to pay for an extra baggage ($165) as a check-in. On the day of the flight, one of the customer representatives in the PAL laoag airport put me on waiting after I had checked in and told me I had to check-in with the immigration due to my overstay...I am a dual citizen of the United states and the Philippines and questioned the staff, after 30 minutes of waiting the staff member said I could go to the terminal and they will call my name to see if I was eligible to take the flight back home...after learning of such nonsense, the staff proceed to tell me that one of my boxes will be held back due to the high flux of cargo being carried by the plane to Manila. At that point I was very upset, what was the point in paying $165 for an extra baggage if the laoag airport was going to hold it back. Today is July 27th and I have been calling PAL for the last three days to pick my luggage up. They had informed me in the PAL airport in laoag that if in case our luggage was held back, our luggage would arrive the next day and a call would come from the Honolulu airport. I have not received a phone call for the past three days and will make a 2nd attempt to pick my luggage up today at the airport. I'm hoping someone can help us here in the Honolulu airport because this experience has been a nightmare. Advise to anyone who is flying from Laoag, Philippines to Honolulu just keep to your 2 free check-in baggage because there is a high possibility that your extra check in will be held back in Laoag and be put in this situation.

Very disorganized while boarding and deboarding. Seats need upgrading. Small overhead compartment. Feels like I’m flying a 90’s plane.

I like how the staff are attentive. I don’t like the delays of the flight, the plane seems old and they use only one plane for Hawaii. The seats are not comfortable, legroom is terrible. The pilot/crew are the best.

Uncomfortable seats, incredibly awkward disembarking procedures. All alternatives should be considered before selecting Philippine Airlines

There is a 3 hour delay. I am not sure if this is regarding the weather condition or the passenger patient. Hopefully, I could get at least vouchers because of the inconveniences I’ve been through.

Took off about an hour late Had to sit on airplane tarmac long tims

luggage checked has been ridiculous. it was checked 4 times prior to boarding.

PAL is not my airline of choice. They are not competitive with other large international airlines. Always late, poor service (very small IFE choices), not very tasty food, no mid-flight service (even though advertised on the menu card) and no bottled water offered to coach passengers even though the toilet had a (WATER NOT FOR DRINKING) sign above the faucet. The terminal in Manila is a complete mess. Connecting from domestic to international is very time consuming and a ridiculously long walk inside and outside buildings. You have to go through four security points the last one being at the departure gate AFTER you are in a secure building.

PAL is not my airline of choice. Always late, poor service/IFE and a lousy terminal in Manila.

Better fly on time. Thats all

Notify of flight delays

food was good enough

I like the crew, very friendly. The food was good but the serving was really small. They could’ve added bottled water for each main meal instead of pouring in a small cup.

Not a straight flight, they lied! After paying for the plane ticket, I received an email that will stop in Incheon, delayed my connecting flight to Vegas. I missed my flight, and my wife had to rebook for same day flight. I will never fly Philippine Airlines again.

Need a refresh on these planes