Pansion Nobel

Uncomfortable bed

during the night it was quiet, breakfast was ok

When I arrived I was informed, that there was a problem with my reservation and that I dont appear in their room reservation booklet. They didn't tell me the exact reason, maybe they overbooked the room. They called somebody who guided me to the adjacent building to sleep there (outside hotel), but the breakfast and the payment for the replacement room would still take place at Pansion Nobel. The sleeping room in the external building was ok, but the bathroom was a nightmare: The gaps between the shower's tiles contained a mixture of mold and rust, the floor of the shower was not cleaned properly, it still contained traces of fine sand. Electrical wire connections to the boiler have just been insulated by black tape. When i sat on the toilet and moved a bit to the right to fetch some toilet paper, the toilet was about to upset, because it was not screwed properly to the ground. Ok, one could say that the hotel organized the replacement room in a private building that is directly adjacent to the hotel and connected by a garden. But the replacement room obviously had a lower standard, and that for the same amount of money. Thus, after the stay, I asked in the hotel to get a price reduction, but they denied. Another thing that made me angry was that the day after the stay the person at the reception told me a different reason why I didn't get the originally booked room in the hotel building. This time the reason was "a problem in the bathroom" in the room that made the reserved room unavailable. Why didn't they tell me that the evening before? I found that strange. The hotel argues that they are not responsible for the replacement room. I see that differently as I still had to pay for the external replacement room at the hotel, the room price was the same, and I had the included breakfast at the hotel itself.