Holiday Inn Express Pendleton

Where the location was! Absolutely liked it because I was able to run!

The smell when you enter the whole hotel was nicely decorated but the employees seemed unclean came in and a horrible smell came to us. Went to the elevator saw people with no shirts and had a weird odor their. Went to my room Non-Smoke and turned out that it smelled like smoke. My television did not work had a black spot on it. The room was dirty I found hair in the shower before even getting in!

Very clean room. Good toiletries. Big fridge. Comfortable bed.

Advertised a great breakfast, pool and spa. No indication anywhere that the hot tub or pool would be closed or that breakfast would be minimal packaged item due to coronavirus but still paid the same room rate.

Extremely noisy nd management didn’t‘t seem able to get other guests to quiet down despite repeated requests. I was in a first floor room and it sounded like a tackle football game going on above me. Much jumping and crashing around and loud voices. At times it sounded as though the ceiling would crash in. My partner went to the front desk at 8:30 to ask for quiet and I called again at 9:30. The noise finally settled a bit be 10:30. I am very disappointed. I equate Holiday In. With quality and this experience was not a quality experience. On top of the noise, there was no credit or compensation for the fact thT the advertised free breakfast was not available (due to the current situation) as well as no pool or fitness room. It would seem that a small credit would be in order for the inconvenience. I doubt that I will book at this property again.

It was in a quiet area and friendly staff.

No breakfast and they should have taken some off the price for that since it was a pricey place to stay. Hard beds noisy neighbors with barking dog. Sink faucet needs repaired.