Pros (+) the rooms were super comfortable and the beds were heavenly. THe staff was friendly, and helpful when you asked, but I expected more from the Ritz.
Cons (-) I preface this by saying I had high expectations for The Ritz based upon previous stays at other locations. Compared to other stays at The Ritz-Carlton, the service was lacking. They missed turn down service 2 nights. THere was no one at the pool hut to give out towels. The food was just ok, and served with plastic ramikins, which surprised me.