This smoke-free hotel features 2 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include valet parking, dry cleaning, and a 24-hour front desk. The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
8,2
Very good
504 reviews
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Fri 9/10
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Sat 10/10
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*Total includes estimated local taxes & fees payable on check out.
Amenities at The Pontchartrain Hotel
Fitness centre
Restaurant
Bar/Lounge
Free Wi-Fi
Coffee machine
Valet parking
Wi-Fi available in all areas
Flat-screen TV
TV
Cable or satellite TV
Reviews of The Pontchartrain Hotel
8,2
Very good
504 verified ratings
Wonderful
307
Very good
59
Good
50
Okay
30
Fair
25
Mediocre
16
Poor
19
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, especially its proximity to the Garden District, French Quarter, and public transport. Many appreciated the friendly and professional staff, with several reviews highlighting outstanding service from both the front desk and restaurant staff. The hotel's historic charm and inviting atmosphere were also frequently mentioned as positives. The on-site restaurants and bars, including the rooftop bar, received high marks for their ambiance and quality. However, some guests expressed concerns about cleanliness, outdated facilities, and occasional issues with room maintenance or service inconsistencies.
AI-generated from customer reviews
Location10 out of 10
Atmosphere9 out of 10
Service9 out of 10
Restaurant9 out of 10
Cleanliness3.5 out of 10
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8.1/10
8.1 out of 10
365 reviews
8.5/10
8.5 out of 10
68 reviews
8.9/10
8.9 out of 10
18 reviews
8/10
8 out of 10
4 reviews
All reviews
2.0
Poor
Lyn, Jan 2025
Pretty building exterior, nice soap, pretty New Orleans style decor. The beds were comfortable but it is hard to sleep with the old wall heat unit blasting stinky mold smelling air all night. The room was dirty like don’t sit on the stained dingy furniture kind of dirty and mildew in the window and shower. Old damp smoke smell in the room. The carpet was pulled and stretched at the seams and edge ...
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5.1
Fair
Anonymous, Mar 2017
Pros (+) Lobby. Room. Tin Roof Bar
Cons (-) Difficult to adjust air to cool. Shower removable spray comes off when water turned on and sprays in face and sprayed wife in hair outside when she used wetting entire room.. Over priced and overrated.
9.7
Wonderful
Mark, Jan 2017
Pros (+) The hotel is quaint and historic but updated with all the modern amenities. It's the best of both world's. Also, I don't think I've ever met a friendlier staff. Folks in NOLA are typically very friendly (and genuinely so), but everyone at the Pontchartrain, from the front desk to the bar to the housekeeping staff, seemed delighted to have us there.
Cons (-) The Garden district is a little removed from the CBD/Quarter area. Prepare to spend $$$ on taxis/Uber if you want to live it up.
9.7
Wonderful
Anonymous, Jan 2017
Pros (+) Location, Restaurants, Bar
Cons (-) Uncomfortable Beds, no extra pillows
Location
2031 St. Charles Avenue, New Orleans, LA 70130
What's nearby
Robert E. Lee Monument1.2 km
New Orleans Morial Convention Center1.7 km
Mardi Gras World1.7 km
Caesars Superdome1.8 km
Place St. Charles2.1 km
Saenger Theatre2.5 km
Historic New Orleans Collection2.8 km
Jackson Square3 km
Bourbon Street3 km
Canal Street New Orleans3.5 km
New Orleans Mint3.6 km
French Market3.7 km
Policies
Check-in/Check-out
Check in anytime after 16:00, check out anytime before 11:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
The Pontchartrain Hotel
Which month has the cheapest rates at The Pontchartrain Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Pontchartrain Hotel is August, with an average nightly rate of R2 785. The most expensive month is April at R6 199 per night.
What is the cheapest day to book The Pontchartrain Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Pontchartrain Hotel is Monday, with an average nightly rate of R2 316. The most expensive day is Thursday at R6 509 per night.
How far in advance should you book The Pontchartrain Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Pontchartrain Hotel, book around 2 weeks in advance. This could save you approximately 24% compared to booking last minute.
FAQs when booking at The Pontchartrain Hotel
How do I get from the Louis Armstrong New Orleans International Airport to The Pontchartrain Hotel?
The hotel can be easily reached both by taxi and by public transport from the airport. If you are looking at getting a cab, the trip will take around 45min with flat rates for taxi fares to the New Orleans center. Getting to the hotel will cost $36 for 2 people or $15 each if it’s a party of 3 or more. To use public transport, board bus line E-2 leaving from the airport and heading towards Tulane At Loyola. Get off at the last stop of the route, which is the Tulane At Loyola bus stop, and walk over to the S. Rampart At Gravier bus stop, which will be a 3min walk away. From there, board bus line 91 heading to Walmart At Tchoupitoulas and get off 11 stops later at the Jackston At St Charles stop. The hotel will then be a 1min walk away.
What are my options for breakfast when staying at The Pontchartrain Hotel?
Breakfast at the hotel is served every morning at the Silver Whistle Café, which is located on the ground floor and is open from 7:00 am to 3:00 pm every day. You will be able to order from an a la carte menu, which offers both sweet options such as waffles, muffins, and yogurt mixed with granola and fruit, and savory options such as egg-based meals and ham and cheese sandwiches.
What are the parking rates at The Pontchartrain Hotel?
If you are looking at driving to the hotel, you will be able to use the onsite parking facilities, which are available through valet parking for a fee of $35 per night with in and out privileges. If you are looking for a more economical option, free street parking is available but keep in mind that spots are very limited.
How can I organize an event at The Pontchartrain Hotel?
The hotel has one event space that can either be set up in theater style for conferences, with round tables for a dinner or left empty for a standing event. The space can accommodate up to 250 guests at its maximum. The hotel has audio-visual equipment that you will be able to use, and if you wish to add some catering, it can be organized through a third party service provider that the hotel uses on a regular basis.
What is the pet policy at The Pontchartrain Hotel?
The hotel has a number of pet friendly rooms located on the second floor and welcomes both pet cats and pet dogs. You are allowed to have up to 2 pets per guestroom, with a maximum weight of 50 lb per pet, and you will be paying a pet fee of $75 per pet per stay. If you need to take your dog out for their daily walk or to play, you will find a small green area in the vicinity of the hotel.(Prices checked 06/08/19).
Where is The Pontchartrain Hotel located?
The Pontchartrain Hotel is located at 2031 St. Charles Avenue in Garden District, 2,2 km from the centre of New Orleans. Robert E. Lee Monument is the closest landmark to The Pontchartrain Hotel.
When is check-in time and check-out time at The Pontchartrain Hotel?
Check-in time is 16:00 and check-out time is 11:00 at The Pontchartrain Hotel.
Does The Pontchartrain Hotel offer free Wi-Fi?
Yes, The Pontchartrain Hotel offers free Wi-Fi.
How far is The Pontchartrain Hotel from the airport?
The Pontchartrain Hotel is 18 km from New Orleans Louis Armstrong. The Pontchartrain Hotel is 110,3 km from Gulfport Biloxi Regional.
How does KAYAK find such great The Pontchartrain Hotel hotel deals?
KAYAK scours the web for all room deals available at The Pontchartrain Hotel in New Orleans and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Pontchartrain Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Pontchartrain Hotel.
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