Maisons du Monde Hôtel & Suites

Good location - pretty looking lobby.

I had originally booked a two nights stay at this property. Several weeks ahead of the stay I realized I couldn’t make it for the first night because of a conflicting business trip. I tried to modify/cancel and rebook my reservation, however the hotel was not willing to be flexible because of the “booking conditions”. Since I work in the hotel/travel industry myself I know very well that the hotel could totally have helped me out and allow me to rebook this stay for the correct dates. I then ended up having to pay for two nights although I only stayed one. Unfortunately this property’s management chose short term profit instead of customer loyalty, which is a shame because I am planning to go back to Nantes on a regular basis for work. Regardless of the quality of the hotel, I’ll never go back as I don’t want to give any money to a hotel that doesn’t see further than immediate profit at the cost of long term customer engagement. Very silly commercial strategy!