The Palms Hotel & Spa

Nice place with excellent happy hour.

Front desk service was very poor, I was kept waiting at time of my check-out while the front desk manager( never acknowledging my presence) was talking to a couple at great length about the best restaurants in town and other possible points of interest, all the while the concierge sitting at her desk directly behind us had nothing to do, finally after about ten minutes another front desk manager came out to assist me. I also did not like the $19 " hotel fee" for pool towels I did not ask for or use! When I politely asked to have the charge removed I was gruffly told "No". All the above left a bad taste in my mouth as I departed on what otherwise was an overall positive experience.

the massage was good

The additional costs added to every item - nickle and diming

Small hotel, but with relaxing atmosphere and good services. Convenient location, although 15 min by car from South Beach and Lincoln Ave.

I liked some of the designs especially the bar and outside areas. The hotel staff really made this place and I think that's important, in particular the beach and concierge.

It would have been wonderful if there was a jacuzzi outside near the pool. I also would have liked it if the hotel were clear about what I actually owed in relation to costs as there was a mix up over me taking something from the mini bar when I did not. Also, when I came there was maintanence and building work being carried out, I normally stay in the Loews and was advised to stay in the Palms as an alternative because the Loews were having construction also. I was dissapointed by the noise which was practically next to my room, although I did speak with the front desk manager who offered a complimentary breakfast and room change as compensation.

The pool and beachside facilities were very good, The staff were very friendly and went out of their way to help,Well worth the 18% service surcharge. The Bar and restaurant offerings were also very good. The oceanfront suite was excellent, albeit the bathroom was small.

Music in the lifts! Annoying and uncomfortable sound levels of 'Musak'. I had forgotten that hotels still employed this measure of customer torture!!