Pros (+) Location; private beach w/ access to beach towels & chairs; food service on beach; free Miami Beach trolley stop right outside hotel
Cons (-) Reserved a room with a king bed but was given a room with two queens because they didn’t have anything else when we checked in; front desk staff was always too busy to answer questions; front desk staff doesn’t answer the phone and when they finally did answer the phone, they hung up on me; housekeeping didn’t clean our room three days in a row; we complained to the manager on duty who seemed to c...
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