Mantra On Jolimont

I have stayed here previously and the hotel itself is in a great location walking distance to all cbd.

Requested late check when I made the book in 2months in advance. Then called a week before for confirmation but was told to check with staff on the day. Arrived to check in but as it looked like they were understaffed and was stuck in drive way for 30mins, Couldn't move forward or reverse out. Finally had to leave the car as was and go upstairs to see only 1 staff member was working at reception, same staff had to hurry down to start moving cars. Spoke to staff about late check and was told to either call reception or come back later when it would be quite. Called reception and spoke to the 4th staff member by now about late check out who said she will have to check and called me back but never did. I went down and spoke to 5th staff member who FINALLY said it was all okay yet I still got phone call in the morning asking when I will be checking out. Very poor service seeing that I had to continuously follow up and yet still get woken up by reception.

I felt welcomed as soon as i arrived, they were very helpful and professional, It looks very nice inside and out, in a great location.

none

The location was fantastic as were the staff.

We found the parking availability limited and were a little uncomfortable with the small amount of space between the vehicles once parked

The courtesy,and friendliness of hotel staff. The comfortable bed and meal prices that were reasonable

the noise from the elevator at night and the amount of light coming from under the door to the passage when we were trying to sleep