Good to know
|Distance to city centre||2,0 km|
|Nearest airport||Medan Kuala Namu Intl|
|Distance to airport||21,9 km|
Time of year
Show reviews that mention
|bed also good||in 24 reviews|
|dirty no towel||in 8 reviews|
|food is good||in 19 reviews|
|free airport||in 98 reviews|
|free breakfast||in 37 reviews|
|good location||in 21 reviews|
|key card||in 31 reviews|
|lobby area||in 10 reviews|
|nice hotel||in 41 reviews|
|poor wifi||in 16 reviews|
|service is not good||in 31 reviews|
|shuttle service||in 57 reviews|
|spacious room||in 70 reviews|
|staff not friendly||in 56 reviews|
|swimming pool||in 22 reviews|
|tv channels very limited||in 9 reviews|
|value for money||in 19 reviews|
Friendly and helpful staff. From Concierge dept/Mr.Agus and colleagues were hrlpful and surprised to have a free shuttle to Airport KNM
Room temperature cannot be controlled. Amenities not as complete as a 4 star hotel should be. Funny smell frm carpets. Bed very comfortable, bedsheets not so much. Towels need to be replaced. Bedside lamp fell on my head as I put my head up. Nothing serious but I think the dept in charge of furniture and equipment should check regularly all the rooms and all things in it. Bathroom needs to be revamped. Good sized swimming pool but slipery floor... afraid for children running and even for myself. Towels gave to bring from room and once finished have to ask for new sets to ext.222 who came and insisted that wet towels be returned at once. I put my foot down and told the hotel staff that we are not going to steal them! They need to work out a system and must put clients' comfort foremost.
The decor was grand but so dated. And they offered free air port pick up. The bed was very big. Breakfast was a large variety. The staff were nice and friendly.
There was bugs in the room and the toilet would not flush at all. The room was tidy but not clean. On booking.com was the value for money so can’t complain there. But the prices at the hotel 80usd a night was an outrageous price. Granted the room was big but that is it. The phone was grubby and the shower curtain was slimy, the list goes on really. It’s a shame as I can imagine back in 1925 it was probably the hotel to stay at and boost about. Feels like they have just let it get stale.
Location near to shoping place
Quite a lot Non visitor in-out of hotel. Not conveniance!
Staff quite gd .. But receptionist not in gd service.
Aircon not cool at all.. The electricity keep off and on at night.. Other than that ok
Bed was good
The bathroom was bad.bath tub water stuck with water and the drainnage handle spoilt. I had requested for free shuttle service to airport but the receptionist gave me wrong information telling me no transport available.
based on 2 301 reviews
Things to know
- Spacious rooms
Policies vary by room type and provider.
Most popular landmarks
- Tjong a Fie Mansion 0,6 km
- Medan Great Mosque 0,9 km
- Istana Maimun 0,9 km
- Vihara Borobudur 1 km
- Sun Plaza 1,5 km
- Shri Mariaman 1,5 km
|Medan Kuala Namu Intl||21,9 km|
|Siborong-Borong Silangit||151,1 km|