Grand Aston City Hall Hotel & Serviced Residences

only thing that made me happy was the restaurant staff trying their very best to make you happy with their smile and attentiveness,despite their limitation,bringing fresh fruit juices as extra service,asking if all is okay,clearing all dirty plates very fast..kudos to the f&b staff..also the room cleaning service were very polite and pro in their service...

everyday queing for bfast..and the bfast serving same cheap local dishes..not up to a 5star hotel expectation..but staff at the restaurant were very nice,trying their very best to make you happy...hotel management should provide more space/tables for bfast guests..its a joke to ask guests to que for bfast everyday....another point, most of the parking attendees and security were always trying to block parking spaces with the stupid cones, in a pretext that parking is full,then when you were asking for one, as if they were expecting for tips..this happened each time i returned to the hotel after going out for few hours..its common to/for tipping in a hotel industry,but it should be given out sincerely out of the generosity of the guests,not like made as if obligatory by blocking parking spaces...especially in a 5star hotel...also for cash deposits during check inn,if you stay 3 nights,why is a 3 night deposit taken?500*3= 1,5 million rupiahs?so if you stay a month then a month deposit is taken?this is wrong...only until I insisted for a 500k deposit with the front desk staff called Fernando,then it was approved but they locked my minibar...this few things made my stay abit of a disappointment...