Luneta Hotel

The only thing going for the Luneta Hotel was that it was a historical site and it was near the Rizal Park.

- i booked for a room with a street view but what I good was a room with a balcony facing a parking garage - had to keep the curtains closed the whole tome due to privacy and it felt claustrophobic to be in an enclosed room with no natural light. I asked front desk to move me as I originally booked for a double but was given a king - this was supposedly an upgrade - but said no more doubles. When I asked for any other room facing the street/park, I was told I needed to pay extra (60% more of what I was originally charged). I overheard in staff conversation they had free 16 rooms ... if it were bigger, better managed hotels, my room change request would be immediately granted ( just stayed at Hyatt, Holiday Inn and Dusit days prior). - since the parking garage was attached to the condotel next door with 24 hour access, I heard cars came in and out as the annoying parking gate blasted with loud bell-sounding alarms every time a car went in and out. -front desk staff were untrained, unprofessional -after I paid for my room with my credit card, I was told I needed to leave a 1,000 peso cash deposit for any incidentals in the room. Did not see that coming; I’ve never had to physically give cash to a hotel as a deposit - usually it’s gets charged as a pending amount on the credit card which gets cancelled after check out. Good thing I had cash with me. I wonder how first time foreign visitors feel about this system... - “vouchers” for welcome drink and breakfast were cut out bondpaper printouts, like they were made at home. - Hotel lobby unkept, the pictures of the old hotel on wooden stands were just placed together on a corner instead of nicely displayed all around - at Cafe Yano, the on site restaurant, the wooden rails are dusty, poinsettia plants by window sills are dying with rotten leaves falling. One window sill had a used bandage (obviously left behind by a customer) - it was there till the following morning when I went down for breakfast.