Favorite Parkhotel

Location excellent for wine festival which was the reason for booking this hotel. Breakfast was very good with plenty of choice. Car parking was secure and under cover.

We have stayed at this hotel 5 or 6 times (usually during the winefest) and have always found it very good however this time we were extremely disappointed. Check in not very welcoming. We stayed at 9 hotels on this trip in Germany,Italy and Switzerland and this was by far the worst experience. I gave the receptionist a printout of our reservation and booking number. We had booked a room overlooking the park with a balcony and walk in shower but were given a room with no view , no balcony and a bath. I went back to reception and was asked to pay extra for an upgrade which I did as we needed a shower as my wife has a disability. This room had no view or balcony. No assistance was offered to help move rooms even though my wife's condition was declared and the distance was considerable. Later that evening my son and his wife informed me that they were coming to stay at the hotel but would not arrive until early evening. It was only after he booked in and went to his room that he realised that it was not the room he had booked. By this time it was late and we were not going to move again. Had the receptionist used my booking reference number when I checked in there would not have been a problem. The whole experience spoilt what should have been a lovely surprise.