Novotel London Greenwich

Excellent staff, efficient, cheerful. Hotel close to our selected areas of interest & access to rail connections. Lifts worked very well. corridors well lit and good directions to floors, rooms etc. Room size very good, bathroom facilities v.good. Couple of dislikes as detailed below. But overall the hotel was clean, comfortable with a good ambience. Breakfast was excellent. Area a seemed to be safe & relaxed. Good variety of resturants and pub

Room carpet was very badly stained, and marked with goodness knows what ! 10% service charge not very obvious, and option to not pay it was not very well displayed. The 10% charge was added to resturant bills before being agreed to. Not statement oh how much the service charge went to staff. Drinks and meals considered to be a little overpriced. No mention of building work in progress, although being weekend, this was not an issue. No explanation of the room thermostat operation, plus the dial markings worn away. Bedside lamps were loose on the head boards, the fixing screws pulled away. Could have been a shock hazard if wiring was exposed.

Having just come off a coach tour in Europe, where the hotels were pretty awful, this was a huge step up.

I’d have like to simply show my passport at checking instead of having the staff try yo find me.

The location of the hotel is right next to the Greenwich train station, so it's extremely easy to find. The accommodation was very nice, and the staff extremely helpful about getting a packed breakfast booked when I needed to check out early in the morning.

I'm not a huge fan of having no sink by the WC and having to move round to the bathroom simply to wash your hands. There was some noise from somewhere else at night, not sure whether it was a neighbouring room (above/below/wherever) or what - I couldn't see where it was coming from at all.

Clean and space with nice bathroom

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