Loved the hotel but it needs remodeling. Excellent location and fun lake activities.
3 stars
The Black Swan Lee - Lenox, Ascend Hotel Collection
Photos of The Black Swan Lee - Lenox, Ascend Hotel Collection
Overview
Within a 40-minute drive of Barnes Municipal Airport, Black Swan Inn an Ascend Collection Member provides a sauna and free wireless internet. It features a fitness centre, as well as a 24-hour business centre, meeting rooms and a 24-hour reception.
There are a range of amenities on offer to those staying at the hotel, including a vending machine, room service and a designated smoking area. Additionally, the multilingual staff are on hand to offer local information.
Every comfortable room at Black Swan Inn an Ascend Collection Member offers a refrigerator, as well as all the necessities for an enjoyable stay.
For those wishing to explore the great outdoors, the hotel is near popular fishing and scenic spots. It is also less than a 20-minute car trip from Tanglewood, the National Shrine of The Divine Mercy and the Berkshire Theatre Festival.
Latest deals for The Black Swan Lee - Lenox, Ascend Hotel Collection
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at The Black Swan Lee - Lenox, Ascend Hotel Collection
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- TV
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
Services and conveniences
- ATM on-site
- Business centre
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Allergy-free room
- No smoking
- Designated smoking area
Things to do
- Gift shop
- Beach access
- Fishing
- Board games/puzzles
- Water sport facilities (on site)
Media and entertainment
- Cable or satellite TV
- TV
- DVD player
Bathroom
- Shower
- Spa bath
- Hairdryer
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
General
- Fireplace
- Telephone
Family friendly
- Cribs available
- Complimentary breakfast
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Spa
- Sauna
Reviews of The Black Swan Lee - Lenox, Ascend Hotel Collection
8.5
Very good
1057 verified ratings
Wonderful
538
Very good
221
Good
156
Okay
54
Fair
55
Mediocre
13
Poor
20
Summary of reviews
Guests say
Guests appreciated the hotel's great location by the lake and its cleanliness. Many highlighted the lovely views and peaceful atmosphere. However, several reviews pointed out that the breakfast options were lacking, with some guests feeling misled by the advertised offerings. Overall, the hotel has potential but needs to address its breakfast service.AI-generated from customer reviews
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8.5 out of 10
740 reviews
8.6 out of 10
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9 out of 10
7 reviews
8.5 out of 10
5 reviews
All reviews
Pros (+) The staff was incredibly friendly and offered us some good suggestions on places to go. We ended up visiting the different small towns in the area, and in that regard, you couldn't lose. This hotel was close to everything. The room was clean as well. Overall, it was a pretty good hotel.
Cons (-) The beds were fine, but the pillows were terrible. For some reason they were super inflated and as you slept they would shrink down by a lot. So, they were impossible to sleep two pillows high, and one pillow would end up flat like a pancake. Also, for a king bed, there should be king pillows. One big issue we had, and it could be limited to us, was that there was very little noise buffering, and ...
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Pros (+) I liked the location. We liked the room and cleanliness. The front desk offers if you forgot a bathroom item they give you a replacement for free. The room had a fridge TV and DVD player. They have a nice Indian restaurant to eat at.
Cons (-) Lots of children running around very loud. They didn't have any lady products at the front desk, so we had to drive to the store. The door lock was broken and was difficult to open and close without it beeping loudly. The bathroom in room #117 had tile that was unfinished and jagged. We wanted to upgrade to a room with a fireplace but the fireplaces don't work we were told.
Pros (+) Location by the lake. On-site Indian restaurant "Mint". Value for the money. Complimentary breakfast. Other hotels in the Berkshires were quite expensive so this was a good find overall but we will not stay here again.
Cons (-) The carpets were very dirty especially on the staircase. There is no elevator. The a/c in the window made a lot of noise
Pros (+) Beautiful view of Laurel Lake, updated rooms, friendly staff. I would definitely stay here again.
Cons (-) Mattress needed to be rotated! I felt like I was falling off the edge half the night.
Location
435 Laurel Street, Lee, MA 01238
What's nearby
- Golden Hill Bridge1.4 km
- St. George's Episcopal Church1.9 km
- First Congregational Church2.1 km
- Prime Outlets Lee3.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Black Swan Lee - Lenox, Ascend Hotel Collection
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Value for money | 8,6 |
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Distance to city centre | 2,2 km |
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