Waldschlossl

Everything was OK. We were just disappointed with one thing - we did not have cash and we could not even leave bags in our room until we pay and payment by card is not possible. So we had to put our bags into a car again and go to cash machine...

The location was brilliant very near 5 minute drive to Lake Faakersee and near to Ossiach see and Villach and another large lake and town. Lots to do would recommend the cable car at Annenheim and castle Landskron. Apartment was spacious beds really comfortable views beautiful. Supermarket nearby. We were two adults and 3 children and had more than enough space in a two bedroom apartment. You have a pass with free parking and access to a private beech area.

On arrival we were due to pay the other half of our booking 142euros, I offered a card but was told they don’t take them. The lady who was either the owner or manager we couldn’t make out which explained my husband needed to drive 5 minutes down the road to get cash. He was gone 10 minutes but couldn’t find the bank and she did eventually take him there. I asked if we could be given the key and he would go to the bank whilst I took the 3 children in as two of them needed the toilet and were tired from travelling. She said no he must get the money and offered no where for using the toilet. We continued waiting in the hall for 15 minutes. In addition I had to pay nearly 100 euros extra for cleaning and electric. - 1 loaf of bread 4 euros. Furthermore there was no washing machine the lady said she would do a load just wash for 5 euro. The hotel showed pictures of a children’s play area and boasted a sauna and fitness suite. It had neither. The lady started to give me directions of somewhere to drive to when I asked. The private beach only has a volley ball net, not the other things as described. The worst part was a male who was either the owner or manager who sat in reception ignoring me for some considerable time, after he finished on the phone and then after his second call spoke in Austrian. When I explained I didn’t understand he told me rudely to wait and called for the lady. On a second occasion for freezing ice packs I was looking for the lady and he called her by phone and then started shouting at her in front of me and waving his arms. I’m not exactly sure, but it seemed he was annoyed she was not there and he had to deal with me! He spoke very good English when it suited him, when I was leaving he managed to ask where I had left the keys and if they were in the inside of the apartment. He was an aggressive unkind man, I felt sorry for the lady but she bordered on being a little rude at times and both had selective understanding of English.