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Everything. We arrived at our destination with a nearly 3 day delay. That's almost a week from my vacation including the travel from Canada and after the delay in Poland. Staying TWO days in Poland is unacceptable.

No pillow or blanket or vanity kit on the Delhi-Warsaw sector.

Has not happened yet, and the airline has offered no assistance in making it happen, other than waiting for 5 days.

Due to understaffing and a stunning lack of concern, they cause a mother with two small girls to miss her connecting flight—it would have been better to have ensured she had a chance to make it. Then, they blamed it on her, which, considering the layover time of only 1 hour and 35 minutes, a delayed landing, long lines for the transportation troley, and longer lines at security and passport check, is unreasonable bordering on the insane. Then, they refused to help her rebook the next day. Then, after hours of waiting, they informed her that her luggage is lost—they are not sure where it is. In addition, they didn’t even bother to direct a lone mother with two little girls to a hotel or ensure availability, not to mention giving her a voucher. So, it is difficult to even fathom a worse experience or a more callous lack of care.

Everything could have been better, from boarding to the final destination. The plane was at the gate in LAX for hours, but the boarding was delayed by almost two hours. During the flight to Warsaw the crew was mean and impolite all along. Because the flight took off with two hours delay, we lost the connection in Warsaw. When we asked for accommodation at the transfer desk, the lady over there was very mean, and lied to us saying no accommodation can be made because there are no available hotels due to a major festival in the city. That was totally not true, the receptionist at the hotel confirmed that no festival was in the city that week/weekend. Very disappointed about the LOT experience, we have major concerns for the returning flights. We’ll never use LOT again!

The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!

flight was 1 hour late and boarding was horrible and disorganized using a bus

flight was 1 hour late. from the gate to the airplane we had to take a bus. boarding in a disorganized

Boarding was slow Flight has a 2 hours delay at WAW Their home port!!

The two legs CDG-WAW WAW-TLV were extremely delayed

Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.

Latte 6 hours

Stop using the 737MAX. It's 100% safe but very uncomfortable.

It was more then four hours delay!

Border control: HUGE line, only one official Security check: rude and unapologetic; literally tried to open a sealed bag purchased at duty-free Airport (Warsaw): no crowd/mask control. A special form needs to be filled on paper for boarding, despite having filled a similar form online. As a result, a crowd of people (full flight on a 787 Dreamliner) gathered to board the plane, all swarming around the boarding counter, trying to get their forms to fill in. Again, no crowd control and/or attempts to distribute the forms.