Alexandre Hotel Fira Congress

6.5Okay

Amy, Aug 2019

Pros. We accidentally took the wrong Congress bus from the airport and they graciously took us to the proper hotel. This was really kind!

Cons. It would have been helpful to know that there were two *Congress hotels and to b e sure to look for the proper bus at the airport. Also, our air conditioner was broken in our room so it was VERY hot and uncomfortable!

3.7Poor

Anonymous, Aug 2016

Pros. Nice shower.

Cons. Free shuttle was 55 minutes late even though the hotel is 11min away from the airport in traffic. We were polite when dealing with them. They were rude and short with us. Breakfast not included. A/C broken in our room... they said they'd work on it...we slept in a 28° Celsius room all night. 30 at 1100am the next morning before we checked out.

4.2Mediocre

Anonymous, Jun 2016

Cons. The shuttle service from the airport is terrible. No information about the shuttle pick up at the airport. Called the hotel 8 to 10 times regarding shuttle location. After picking up, the hotel receptionist, Enrique just hung up several times. Had to go to 3 different locations at the airport for the pick up. Upon seeing the shuttle, the driver would not wait for more then 2 minutes,

5.4Fair

Anonymous, May 2016

Pros. The location was excellent and Airport shuttle very helpful. On time and without cost.

Cons. The outside of the Hotel makes it appears as a 4-star hotel, however, once in the room it becomes obvious that it is a 3-star at best. Minimal amenities and budget.

8Very Good

Anonymous, Apr 2016

Pros. Close to Metro and restaurants.

6.5Okay

yves60, Aug 2015

Pros. Rooms are nice, view is nice and the transport are ok if you dont mind the train and subway

Cons. Shuttle service for picking you up at airport or Rembla is lousy. You call them, they say 10 minutes and it takes an hour. From La Rembla, we waited 1 hour 45 for nothing and had to pay 20 euro for taxi even if we called and they said 20 minutes.The manager did not make any excuses or offer any compensation for our troubles, and even suggest we call the wrong place or never call , even if i show her the business card of the hotel with the number that we called, So we are unhappy with the shuttle and the way the manager responded to our complaints about it.

9.4Wonderful

Anonymous, Jun 2015

Pros. We loved the look of the hotel and the beds were very comfy. Our room on the 9th floor had an excellent view and it was an extremely convenient location for the Sonar Music Festival. We would definitely stay there again.

Cons. It was a little difficult to figure out exactly what the light fixtures did. Also, you have to leave a key in the room in order for the air conditioning to keep the room cool (otherwise, you come back to a possibly steamy hot room).

8.2Very Good

Anonymous, Apr 2015

Pros. Room very modern and chic. The Nespresso coffee was a nice touch. The early morning shuttle to the airport was great and is a key factor for us choosing this hotel (we have stayed there a few times). Price is also very good. Although we never seem to have time to use it, having a fitness room is a plus. Location to the local tram (Europa) and shopping centre is great.

Cons. My wife and I stayed in a room with 2 single beds put together. The mattresses were poor It would be great to include a decaffeinated capsule for the coffee machine. Room service costs for food were very very high.

10Wonderful

Chris, Sep 2014

Pros. Airport shuttle & down town shuttle service

Cons. poor breakfast selection

7.6Good

Jean, Sep 2014

Pros. free airport shuttle

Cons. toiletries were poor quality - left hair feeling greasy. hand cream was runny. the shuttle bus left me and my family on a street corner somewhere near Las Rambus with our suitcases when we had paid to go to plaza la espanya. The driver did not speak english and we had never before come to Barcelona. It was a frightening is disheartening situation. In the end, we had to take a taxi to the plaza la espanya.