3 stars
Rocana Hotel
B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, Kuantan 25000, Malaysia
Kuantan, Malaysia
See location+60 9517 3993Photos of Rocana Hotel
Overview
Hotel in Kuantan with a 24-hour front desk and a restaurant This smoke-free hotel features a restaurant, a business center, and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite. Rocana Hotel offers 87 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. This Kuantan hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.
Latest deals for Rocana Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Rocana Hotel
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Bathroom
- Shower
- Shower cap
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Electric kettle
- Minibar
- Restaurant
- Tea/coffee maker
- Kettle
- Coffee machine
- Coffee shop
Services and conveniences
- Business centre
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- 24-hour front desk
Accessibility and suitability
- Disabled access
- Lift
- Accessible by lift
- No smoking
- Upper floors accessible by lift
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Seating area
- Hardwood or parquet floors
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Cleaning products
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Parking and transportation
- Free parking
Health and safety
- Daily housekeeping
Reviews of Rocana Hotel
8.4
Very good
1139 verified ratings
Wonderful
500
Very good
277
Good
193
Okay
86
Fair
44
Mediocre
24
Poor
15
Guests say
The hotel is strategically located with easy access to shopping malls and restaurants, making it convenient for guests. While many reviews highlight the cleanliness of the rooms, some guests noted issues such as dirty towels and stains on bedsheets. Customer service received significant criticism, with reports of rude staff and unhelpful attitudes, leading to a negative impression for some guests. Despite these concerns, some reviews appreciated the value for money and the quality of the breakfast options.AI-generated from customer reviews
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Score by provider
8.7 out of 10
510 reviews
8.1 out of 10
465 reviews
8.6 out of 10
1 review
Pros (+) Clean
Cons (-) A/C very weak Horrible customer service. Rude front desk lady (with braces). Asked her about the way of the elevator, but she showed the wrong direction (towards restaurant???) Makes me think she did it on purpose!!!painful when u have a lot of luggage! Took a while b4 they confirmed my online reservation! They haven't even apologized for the wait!!!her boss (Chinese), was careless about the situa...
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Location
B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, Kuantan 25000
What's nearby
- Stadium Darul Makmur0.7 km
- Wan Fo Tien Temple1 km
- Heroes Museum1.1 km
- Gelora Park2.3 km
- Taman Teruntum Mini Zoo4.2 km
- Natural Batik Factory12.6 km
- Sungai Pandan Waterfall20.6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Rocana Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price