Sandalwood Luxury Villas

perfect

nothing

The overall stay was very pleasant (we spent 6 days there). All villas (we switched 2 villas (2 bedrooms pool villas) during our stay and were able to look at another one - see the other part of my feedback for the reasons) have special well-thought design, are all open to the beautiful view and very well looked after. The staff was very attentive, always willing to help. The breakfast choices were quite rich although the concept of a-la-carte breakfast in such place is not clear to me. The availability of shuttle service by the property is very convenient but limiting free shuttle (given the property location) to Lamai or Chaweng beaches to only 3 times a day seems unjustified. There is a very nice small beach (Coral Cove beach) within 5 minutes drive from the hotel that we liked a lot.This beach is served by the hotel shuttle for free any time during a day (till 5pm).

We are family consisting of 2 adults and 3 kids. So, after reading the 2 bedrooms pool villa description on the site (both booking.com and the property website) we understood that 2 bedrooms pool villa has also a gallery with an additional bed that can sleep our 3rd kid. When we arrived we were provided though a villa of smaller size that had absolutely different design, smaller pool and no gallery to sleep 5th person. When we complained it turned out that there are 3 different 2 bedrooms pool villas - all of different size, with different features (with or w/o jacuzzi, with or w/o dining room etc), and different pool sizes. When I requested to stay in the villa that I thought I reserved (according to the description on all sites), I was told that it would be possible only after 3 nights as that villa was busy. As we have no choice we accepted the offer (we also received some compensation from the property for the misunderstanding). The bottom line is that while I don't want to tell the property how to market and sell their villas, I believe it is the must that these 3 villas should be described separately on their site, so people could know what they are buying.

Staff, transport around the island, scenery and food

The air con could have been better

Staff was very very good, totally liked the hotel. If the breakfast was good as it would be, would highly recommend this hotel.

The place was just beautiful and the staff were excellent. They really made sure we had the best possible stay on the island.

Only thing is the mosquitoes at night.