Summary of reviews
Guests say
Guests consistently praised the hotel's central location, which is close to many attractions, shops, and public transport. However, the majority of reviews were negative, with guests reporting serious cleanliness issues, such as dirty rooms, unpleasant odors, and unclean bathrooms. Many also complained about poor service, including unhelpful or unprofessional staff, booking problems, and lack of communication. Bed comfort was frequently criticized, with several guests mentioning old, uncomfortable, or broken beds. Overall, while the location is a strong point, significant improvements are needed in cleanliness, service, and room comfort.
AI-generated from customer reviews