Rezydencja Bialy Jar

I liked: - the style of the saloon, coridors and the restaurant of the property, - it was clean (apart of one element, mentioned in don't like), - breakfast was fair, - there was hot water.

Unfortunatelly to much to write, I will just mention the main points: - lack of heating! It is not acceptable that there is no heating when outside is 5 deg C and the temperature in room goes much beyond 21 deg claimed (not proven) by reception. It is not acceptable to place guests in the room with broken window (lock was broken) - I guess the staff wanted to ensure fresh air :) - rooms: size and decorations, Maybe I was missled by booking photos, maybe by some descriptions or maybe somebody has good photoshop skills, however our room was far behind this what you can find on booking. - room equipment (double room) - beds, I will not refer to comfort becaues it is individual thing, plastick sheet, dirty bed cover (only cover, bed seets were clean) and two materaces instead of double bed for sure do not represented ordered double bed. - 10% discount for restaurant: firstly taking into account prices in reastaurant this 10% is needed to make them more 'normal', quality of food ok (better you can find in several places arround), discount not included even after requesting it when ordering. - beautifull saloon, not accessible for guests after closing reception. - shower heanger broken. On the end very dissapoiting place. Reading all these positive reviews I have feeling that there are two levels of rooms and we were these unluckies. Taking into account really nice and polite discussion with reception, I have impression that the money and rating is this what matters and any positive criticism is simply not accepted.