Comfort Inn Kalamazoo

The place generally is clean, have good parking facility available, though I did not have car. The rooms were spacious and had the amenities available, however all the amenities e.g., refrigerator was not working. But upon our request the working refrigerator was provided.

The front desk staff was responsive except for one young woman. This person needs to have training in hospitality management. She lacks interpersonal skills, and certainly needs to work on her communication abilities. The front desk staff should be understanding, patient and professional. Members of staff who are immature and lack the ability to connect to the people should not be performing duty at the front desk of hotel. The other staff in the hotel such as in cleaning and kitchen were helpful and willing to assist guests, but the one member of front desk staff by the name of Meg certainly lacked empathy, discipline and professionalism.

Easy access to downtown

I didn't get a king bed like I ordered. Also, they initially sent me to room that was occupied.

Hotel was way overpriced ($--- after fees) for the amenities & location.