Hotel Zurich Istanbul

Nothing to be liked in this bad hotel

The front desk receptionist was such a rude woman. She has no manners of how to receive people. She refused paying via visa card and was shouting for paying directly or no room. This is the worst receptionist we ever met. The room was also very small, we booked for a double room but it was a single room size with two beds. And the place is very noisy at night and they don't care about anything you ask for.

Location of the hotel

We had a payed réservation and just because we forgot the credit card that we payed with.they cancel our réservation and made us paying again cach and till now we didn't get our money back in the card

I liked the spa facilities and pool. Massage was great by a lovely lady called Hasana.

I didn't like the location of the hotel, it was in a hustle and bustle of tourists and was too loud, music was played loud at night from the bar, and from nearby restaurants. Didn't like the vibes and atmosphere. Staff weren't friendly at all. Breakfast was ok but I wasn't impressed that they charged extra to make an omelette and for the fresh fruit juice! Out first room was cramped and facing the internal cavity of the hotel, so the window wasn't pleasant to look out of, also there was a great stench coming from the bathroom and hallway smelt of smoke. We then asked to move and they gave us an even smaller room but with a external facing window. It didn't smell which was great.