Britannia Inn Hotel

Nothing was substantial and as described.

The customer service is poor. The attitude of the staff is very rude and confrontational. we asked for a cot if available they provided us with a broken one that was dangerous to use we informed them that it was broken and unsafe there reply was "we don't provide cots it was by chance we had one a customer left behind we can not take responsibility if its broken" how ridiculous! heating dose not work in the rooms and a smell of damp we was assured there will be parking when we checked in they said we there is no parking and we would have to park on street residential parking that requires a permit... after kicking of they arranged a parking space and advised us they will call us at 7am to move the car as it would be blocking the Neighbours.

Nothing at all

Staff were okay however the room was really dirty and not been hoovered, toilet is so cramped and small you cannot sit on it and had to sit in a wierd angle, shower is too small, never staying here again

The staff are friendly and helpful, the breakfasts are prompt, hot and there’s a nice variety. We only had a short stay and the cost was very low. It’s close to local food places, shops, public transport and just down the road is valentines park which was very nice.

The room was not passable really, although the room was tidy upon arrival, the sheets were clean and the beds made the room itself wasn’t what you expect for cleanliness in a hotel (scuffs on walls, tilted wall mounted television, floor didn’t look very clean). The bathroom was unpleasant as the drain was filthy and full of drain flies which was crawling all around it, there was an already open (used) bottle of shampoo sitting on the shower, the floor was grubby and the edges of the door were curling and moldy looking along the bottom (the bathroom was wet room style so the door was entirely wrong for the style of bathroom). It wasn’t the best impression but for the cost of the stay we didn’t complain. I do feel that it would be wise for the hotel to do a deep clean, especially in the bathroom.