|Top route||Reykjavik Keflavik Intl to Kastrup Copenhagen|
|Top airport||Reykjavik Keflavik Intl|
Pros: Flight was relatively empty. Professional crew, comfortable seats
Cons: I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options.
Pros: Good selection of entertainment and food was good
Cons: Communication about international COVID requirements before the day of departure.
Pros: Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on.
Cons: They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways.
Pros: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.
Cons: Better communication between all aspects of the company.
Pros: My seat cushion was out of alignment so not great. But I like the two side seat configuration.
Cons: Boarding is a zoo. Board by row. It’s faster.
Pros: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
Pros: Icelandair crew were very hospitable and accompodating
Cons: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.
Pros: Fast boarding and on time
Pros: That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.
Cons: The flight crew could have been a bit more polite
Pros: Got assisted to the plane by airport staff as I was in a wheelchair
Cons: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing
Cons: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
Pros: Love the 757 fleet of Icelandair. Professional crew.
Cons: Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.
Pros: Good experience overall, no issues at all
Pros: No legroom
Cons: More legroom and snacks offered
Pros: Seat was comfortable, enough entertainment, staff is super nice
Cons: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why
Pros: Crew and pilots were amazing. Very comfortable flight.
Cons: Cabin was a little to warm.
Cons: No internet as described. Little leg room. Small seats
Pros: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
Cons: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
Cons: Food options
Cons: Food options
Cons: It was too warm. The air above was not cool
Cons: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
Cons: Better organized boarding Snacks (only via purchase)
Cons: Another no go!
Cons: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
Pros: On time. Good entertainment.
Cons: No free food, limited beverage service, pushy crew.
Pros: Was on time.
Cons: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
When you decide to travel with Icelandair, you will be able to benefit from flights that go to over 15 different countries in both Europe and North America. If you are interested in visiting a European country, destinations such as the Netherlands, Belgium, Germany, and Denmark are all popular options, while many flights are also offered to various cities in Canada and the United States.
If you will be flying with this airline, you can choose from three classes: Economy Light, Economy, and Saga Class. While both Economy Light and Economy provide basic amenities, including free drinks and access to entertainment, they also have restrictions on checked baggage. To have access to additional services, opt to fly in Saga Class, an option that provides you with a free warm meal of your choice, as well as items like blankets, pillows, and headsets.
Icelandair has become known for having codeshares with several different international airlines, including companies such as Finnair, JetBlue, Sun Country Airlines, Alaska Airlines, and Aeroflot.
The airline has over 5 different types of planes in its fleet, all supplied by Boeing and many of the aircrafts named after famous Icelandic volcanoes. The Boeing 767-300ER is the company's largest plane. With a capacity for over 200 passengers, it's known for comfort and spaciousness. The Boeing 757-200 is most commonly used by the airline, as there are over 20 of these planes in its fleet, and it is an option that can fit over 130 passengers and is primarily used for flights within Europe.