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A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.

Not a very modern plane with no entertainment and a sandwich and juice served on board.

No kids and changing dirty diapers in business class

the customs line was total chaos. staff were exceptionally rude. was almost late for flight because I was directed to two different lines. once I finally got on the plane it was great. Great choice of movies and games. Staff was nice. the food could be better but I'm happy I was fed. exiting was easy.

Terrible. Flight was cancelled with less than 10 hours notice. They added an extra flight to the itinerary and separated our weats which I specifically had already paid to have together.

Flight was missed due to delayed departure from Rome Luggage lost on Rome.

Missed connecting flight because flight out of Rome was delayed. Had to rent car to final destination. Luggage was lost from Rome. Delta is blaming Ita Airlines and Ita Airlines is blaming. And as of right know neither airline wants to be responsible for our luggage or refund or missed flight. Will not book trips through third party companies such as Kayak again.

Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.

The bathrooms were dirty. Food bad.

Very comfortable for this kind of airplane : Canadian bombardier

More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.

Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.

Long delay, lack of space at the seats (not comfortable).

We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.

Expect Full aircraft in economy