Embassy Suites by Hilton Huntsville

4Mediocre

Scott, Oct 2023

$350+ per night for the same carpet Embassy Suites had 25 years ago, and in my room, #813, there was a dog pee stain in the middle of the living room that was about 24" in diameter. The "wrinkle" from the over-used gross carpet was so tall that I kept tripping over it. They ran out of forks at the breakfast buffet .. have you ever had pancakes and bacon/sausage with a spoon? How does a hotel restaurant run out of silverware? The best part was the plumbing work with the concrete grinding on the 9th & 10th floors. The thumping is wonderful for $350.

6.8Okay

Anonymous, Oct 2020

Pros. The breakfast was good but not made to order. This was because of Covid and they did a good job considering. The evening reception was great.

Cons. Our shower came on but we could not make the shower strat because the knob was stuck. The hotel was quick to fix these issues. Also, the A/C in the room was not good and made the room very warm and stuffy.

9.7Wonderful

Sunderesh, Nov 2019

Pros. Great room, very spacious. Airport shuttle driver was great!

6Okay

Ed, Mar 2017

Pros. Love the location and the amenities. As an HH member I've seen this facilities credibility plummet. This management team is trying but consistently miss the mark in big and small ways.

Cons. This time they cleaned the hot tub. When? During down hours? No! During the day Friday with 1300 kids in for a science contest. Please get it together soon.

5.4Fair

Ed, Feb 2017

Pros. The location, assets, and food service are top notch.

Cons. They continue to experience problems with cable service i.e. bad cable box last visit. Bad remote this time. Cust Svc did not pick up. For 3 visits now the indoor heated pool and spa were nasty. Finally, the. battery on the new door lock failed and has to be replaced while we waited.

6Okay

Ed, Jan 2017

Pros. Once a jewel in Huntsville, Embassy is now a joke in luxury circles. The indoor pool, breakfast, and access to the VBC are its redeeming features. I think they need a bit more competition downtown to spur investment to spruce it up.

7.7Good

Anonymous, Nov 2015

Pros. Helpful staff. Clean. Parking garage with plenty of spaces (at the time at least. .. may vary at another time? ?)

Cons. Internet (wifi) was 12$ additional on top of charges for the room.

4.5Mediocre

madkhap, Aug 2015

Pros. The ease of attending performances at the VBC without having to rush. We live in Madison county, but it's nice to have a night out with the girls. The show was great, the hotel very poor for any price.

Cons. Our room was so dusty you could write your name on every surface. The A/C didn't seem to work, the bathroom floor was damp when we checked in at 5 ish. One of our key cards didn't work on the garage parking or the room door. The clerk who checked us in seemed to be very bored with the whole process. The TV screen had something smeared all over it. We have stayed here before and know what good service and cleanliness is. I was sent a email asking what our preference for the room was, floor height, view, etc. I requested a room with a view of the park. Our view was of the roof at the VBC. Will not be staying with Embassy Suites for any other VBC performances.

6.5Okay

Anonymous, May 2015

Pros. Many things were very good. Housekeeping staff were very good. Breakfast staff very good. Check in and final check out staff (the same person) was excellent.

Cons. Check out was not good. The first man I approached hardly acknowledged me and then made no eye contact. He didn't follow through with my request for bellhop service. Had to call on 5 consecutive days to get a simple answer as to whether or not I had left an item in my room.