Book Hertz hire cars in Gainesville

Reviews for Hertz in Gainesville

Recent reviews

Traveller rating

Wonderful

5

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

3

2.0

First the positive their staff was very good, in particular what they had to work with. They DID NOT have what I had reserved, I had a conformed order for an SUV and ended up with a Tesla. Which was their last car so I had no choice. The car was not HERTZ QUALITY. While I never rented from rent a wreck this car might quality-scratches, wheel rash, front end looked bad. Again the staff was good including when I returnedReviewed Nov 21 2023

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10.0

The guys at Hertz are top shelf service. I never go to anyone else.Reviewed Oct 12 2022

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8.0

Pros:The staff was flexible and very helpful. Drop off pick up was very easyReviewed Feb 2 2021

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9.2

Pros:Clean and sanitized car, new car, good condition of tires.Cons:Open at 7 am will be great to who's we work.Reviewed Nov 10 2020

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8.8

Pros:Staff was nice and customer service was greatCons:Be more transparent about all things required for rentalReviewed Sep 13 2020

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5.2

Pros:Staff at drop off was not friendly or helpful. He was rude, unwelcoming, and had poor customer service skills.Cons:I was given a car with a huge crack across the windshield.Reviewed Aug 1 2020

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2.4

Pros:Didn't have to deal with going inside to drop off vehicle on SundayCons:The interior of the building is filthy, rodent traps and dirt everywhere. Employees taking zero covid precautions, no masks, no distancing. I prepaid an 8 day rental months in advance but since my card had been updated in the meantime they couldn't just use the new one for incidentals. The emploees at the store couldn't make any changes so they told me to call hertz customer service and just have the card changed on the reservation. The first call I made, they said the reservation had to be canceled and refunded, and a new reservation had to be made but the rate would go up and they couldn't guarantee the vehicle would be available (?!?!?!). Three calls later and an hour later it was straightened out. No one was even slightly apologetic. I asked what cleaning or sanitation was being done to the vehicles because of covid. He said "They gave us some spray stuff to use". The car was absolutely not cleaned, it had dirt on the back sear and someones used chapstick in the center console. I will NEVER rent from Hertz again. No wonder they're going bankrupt.Reviewed Jun 8 2020

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9.2

Cons:At drop-off, there is a sign that the key box that it would be pro-rated until next business day that was NOT informed when I picked it up. I really hope they don’t charge me extra days... I returned the car an hour earlier to what I said I would...Reviewed Jul 28 2019

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2.0

Pros:I can’t honestly comment because we got there and they told us they were booked up for the next week. “You can pretty much book at anytime but it doesn’t mean we’ll have a car for you. The system allows for overbooking.” So we walked down the street and paid an extra $100 for one day.Cons:Honestly everything could have been better.Reviewed May 23 2019

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9.2

Help to switch cars when needed.Pros:on the way to Chattanooga we discovered that the driver side window wouldn't go back up after it was lowered. this was in the wind and the rain. your 1-800 number advised us to go to the Chattanooga airport and we received an exchange car with no problem. That was handled very well, and we appreciate it.Cons:Replacement Chevy Equinox smelled a little musty, but no big problem.Reviewed Oct 5 2018

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8.8

Pros:Ease of pickup and return. Comfort of vehicle.Cons:Vehicle could have been cleaner when we picked it upReviewed Jun 7 2018

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10.0

Excellent ExperiencePros:I showed up on time, they got all my info, the car was cleaned and brought up front, we did a walk through, I got in the car and was on my way. I returned late the same night, dropped the keys in the return box and went on my way. Everything was quick and easy.Cons:Nothing negative to say.Reviewed Apr 24 2018

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More

• What is the most popular car hire from Hertz in Gainesville?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Hertz in Gainesville.

• How many car hire locations does Hertz have in Gainesville?

  Hertz has 1 hire location in Gainesville. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Hartsfield-Jackson airport (ATL)?

  No (according to our data)

• Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?

  Yes