Guest reviews
Overall rating
7,4
Good
Based on 3 840 reviews
Cleanliness
8,3
Comfort
8,7
Pickup/dropoff
8,2
Value for money
8,5
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
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customer service
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9,2
Cons: At drop-off, there is a sign that the key box that it would be pro-rated until next business day that was NOT informed when I picked it up. I really hope they don’t charge me extra days... I returned the car an hour earlier to what I said I would...
review from
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2,0
Pros: I can’t honestly comment because we got there and they told us they were booked up for the next week. “You can pretty much book at anytime but it doesn’t mean we’ll have a car for you. The system allows for overbooking.” So we walked down the street and paid an extra $100 for one day.
Cons: Honestly everything could have been better.
review from
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9,2
Help to switch cars when needed.
Pros: on the way to Chattanooga we discovered that the driver side window wouldn't go back up after it was lowered. this was in the wind and the rain. your 1-800 number advised us to go to the Chattanooga airport and we received an exchange car with no problem. That was handled very well, and we appreciate it.
Cons: Replacement Chevy Equinox smelled a little musty, but no big problem.
review from
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7,6
Pros: The price was a good value. The rep in Gainesville worked with me to get a drop off office closer to my final destination.
Cons: The front wheels pulled to the right and bounced when driving over 55 mph. Also there was a light scrubbing noise coming from the front driver's side wheel.
review from
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10,0
Drop off in Gainesville
Pros: N/A
review from
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4,8
Rental location on kayak didn't exist.
Pros: When I eventually found a car rental place the car and service were good.
Cons: When I reserved on kayak it told me that the pickup was at an aviation center in Gainesville, Ga. When I arrived there there was no Hertz, and the airport workers had no idea why kayak would have sent me there. The real Hertz in Gainesville had closed hours before, so I had to travel 2 hours farther to find a rental car. Pretty unacceptable service from Kayak.
review from
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9,2
Cons: At drop-off, there is a sign that the key box that it would be pro-rated until next business day that was NOT informed when I picked it up. I really hope they don’t charge me extra days... I returned the car an hour earlier to what I said I would...
review from
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9,2
Help to switch cars when needed.
Pros: on the way to Chattanooga we discovered that the driver side window wouldn't go back up after it was lowered. this was in the wind and the rain. your 1-800 number advised us to go to the Chattanooga airport and we received an exchange car with no problem. That was handled very well, and we appreciate it.
Cons: Replacement Chevy Equinox smelled a little musty, but no big problem.
review from
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10,0
Drop off in Gainesville
Pros: N/A
review from
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2,0
Pros: I can’t honestly comment because we got there and they told us they were booked up for the next week. “You can pretty much book at anytime but it doesn’t mean we’ll have a car for you. The system allows for overbooking.” So we walked down the street and paid an extra $100 for one day.
Cons: Honestly everything could have been better.
review from
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4,8
Rental location on kayak didn't exist.
Pros: When I eventually found a car rental place the car and service were good.
Cons: When I reserved on kayak it told me that the pickup was at an aviation center in Gainesville, Ga. When I arrived there there was no Hertz, and the airport workers had no idea why kayak would have sent me there. The real Hertz in Gainesville had closed hours before, so I had to travel 2 hours farther to find a rental car. Pretty unacceptable service from Kayak.
review from
Where can I find Hertz hire cars in Gainesville?
2419 Browns Bridge Road, Hertz car hire
Address
2419 Browns Bridge RoadPhone
+1 770 287 0946FAQs about hiring a car from Hertz in Gainesville
How many car hire locations does Hertz have in Gainesville?
Hertz has 1 car hire location in Gainesville. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Hartsfield-Jackson Airport (ATL)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson Airport (ATL)?
Yes