Guest reviews
Overall rating
7,4
Good
Based on 3 848 reviews
Cleanliness
7,4
Comfort
7,0
Pickup/dropoff
7,2
Value for money
6,3
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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8,0
Pros: Staff not very friendly. Pick up was a fine, but drop off was kind of confusing.
review from
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5,6
Cons: Not wrongfully charged us $300 for a basic cleaning after drop off
review from
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10,0
Excellent
Pros: Nice car. Excellent service at counter
Cons: Adding additional amount to rental at beginning with promised refund if all ok.
review from
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2,8
Damaged car
Pros: The staff is nice enough.
Cons: They rented me a damaged car that had the bumper do hanging off. It rattled and vibrated the whole time.
review from
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5,6
Service is very good but the vehicle was rather bad
Pros: I appreciated the friendly personnel and smooth service including the swift shuttle.
Cons: But the vehicle overall status was disappointing. I have never driven a car with so many dings and scratches.
review from
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3,2
Cons: Reserved a van because we had 6 passengers and on vacation. When we got there no vans available. Nothing to accommodate 6 passengers and nothing to accommodate all our luggage. Had to take a vehicle that was only 5 person -- which meant cramped and no seat belt. Did not have a van for us until 2 1/2 days later. Not happy at all. Gave a discount but not really enough to make up for the horrible inconvenience and unsafe conditions.
review from
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6,8
Pros: Convenience of pickup
Cons: Inconvenience of dropoff.
review from
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2,0
Cons: service
review from
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6,4
Pros: Car was clean and what we ordered. We paid exactly what was quoted.
Cons: We waited for a while to get picked up from the General Aviation terminal at Freeport, Bahamas even though the rental office was 3/4 mile away. When we got to the counter, the customer service rep wasn't very pleasant. She wasn't rude, just not friendly and had an "I don't care attitude."
review from
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8,8
Fine service but not much of a car
Pros: Mileage, cleanliness
Cons: Only one cupholder and it was in the rear. No cruise control.
review from
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2,0
Worst Experience Ever
Pros: That I was told that my reservations with a third part was not valid
Cons: Everything about the experience. From the clerk who handles the check in to the fact that a car was not available where it was promised to be available.
review from
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10,0
Excellent
Pros: Nice car. Excellent service at counter
Cons: Adding additional amount to rental at beginning with promised refund if all ok.
review from
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8,8
Fine service but not much of a car
Pros: Mileage, cleanliness
Cons: Only one cupholder and it was in the rear. No cruise control.
review from
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5,6
Cons: Not wrongfully charged us $300 for a basic cleaning after drop off
review from
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2,8
Damaged car
Pros: The staff is nice enough.
Cons: They rented me a damaged car that had the bumper do hanging off. It rattled and vibrated the whole time.
review from
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5,6
Service is very good but the vehicle was rather bad
Pros: I appreciated the friendly personnel and smooth service including the swift shuttle.
Cons: But the vehicle overall status was disappointing. I have never driven a car with so many dings and scratches.
review from
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3,2
Cons: Reserved a van because we had 6 passengers and on vacation. When we got there no vans available. Nothing to accommodate 6 passengers and nothing to accommodate all our luggage. Had to take a vehicle that was only 5 person -- which meant cramped and no seat belt. Did not have a van for us until 2 1/2 days later. Not happy at all. Gave a discount but not really enough to make up for the horrible inconvenience and unsafe conditions.
review from
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2,0
Cons: service
review from
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6,4
Pros: Car was clean and what we ordered. We paid exactly what was quoted.
Cons: We waited for a while to get picked up from the General Aviation terminal at Freeport, Bahamas even though the rental office was 3/4 mile away. When we got to the counter, the customer service rep wasn't very pleasant. She wasn't rude, just not friendly and had an "I don't care attitude."
review from
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2,0
Worst Experience Ever
Pros: That I was told that my reservations with a third part was not valid
Cons: Everything about the experience. From the clerk who handles the check in to the fact that a car was not available where it was promised to be available.
review from
Where can I find Hertz hire cars in Freeport?
Freeport Int'l Airport, Hertz car hire
Address
Freeport Int'l AirportPhone
+1 242 352 9250FAQs about hiring a car from Hertz in Freeport
How many car hire locations does Hertz have in Freeport?
Hertz has 1 car hire location in Freeport. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Grand Bahama Intl Airport (FPO)?
Yes
Does Hertz offer shuttle or airport pick-up services from Grand Bahama Intl Airport (FPO)?
Yes
