Book Hertz hire cars in Federal Way

Federal Way, WA, United States
Sep 24 — Oct 1
Federal Way, WA, United States
Fri 24/9
Noon
Fri 1/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Federal Way

Overall rating6.6 GoodBased on 6 reviews
Cleanliness
7.3
Comfort
7.3
Overall
6.3
Pick-up/Drop-off
6.6
Value for money
5.6

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
Bad ExperiencePros:nothingCons:I received an email confirmation from priceline / Kayak stating that as I ordered. Iwas to pick up Sat at 12:00 noon and drop off the following Saturday at 5pm. I went to pick up the car got there at 12:15 and they were closed (they close at noon) on Saturday's. Nothing in the documentation I received even listed their hours. I called the emergency number list on their door and that took me to Hertz. Once I began to explain my situation which took awhile as they didn't seem to understand me very well. Anyway they transferred me to a supervisor who informed me that I was pretty much out of luck never even asking if I wanted a car. She did however tell me that I forfeit the $350 that I paid for the rental because I didn't pick up the car. I then tried to explain again that I was supposed to pick up the car at 12:00 and they close at 12 and also that my reservation has me bringing it back the following Saturday at 5:00 where they will have been closed for 5 hours. What was I supposed to do with it then? After awhile I was able to convince her to give me a refund, as she said it was a courtesy. Basically all I got out of the conversation was that this was ll my fault. I should have know the hours and read my confirmation letter where the hours are listed. I've double check a couple three times now and there are no hours listed. Anyway I had to spend a lot more money but I was able to get a car after some scrambling around. I also did receive a refund.Reviewed Aug 6 2017
review fromkayak
8.0
Pros:Staff at the office in Federal Way was very friendly and helpful.Reviewed Sep 15 2016
review fromkayak
10.0
Online ReservationPros:-It was the cost quoted online (broke out what was car rental and what was taxes - I declined insurance so had no cost for that). -Quick pick-up -The gentleman at the drop-off location at the airport saw I was about to struggle and assisted me with my 4 large bags (I was moving to another country). I thought that was really above and beyond what they had to do.Cons:- Guy ahead of me had debit card and they do not accept that - I think that should be better advertised. -Car was jerky when idling (may have needed to be serviced)Reviewed Apr 11 2016
review fromkayak
3.6
Horrible depositsPros:Easy serviceCons:I didnt like the fact that my deposit and rental charge of 642$ came out of my account and then an additional 400$ for the rental was taking out of my account also for 2 days then refunded back into it. Your company should not be allowed to withdraw an amount that isnt suppose to be charged!Reviewed Apr 12 2016
review fromkayak
7.6
Pros:The car and staff was great.Cons:We booked a car for a low price but when we got there they said they didn’t have any cars that cheap and we ended up having to pay more than twice our booked rate.Reviewed Aug 27 2019
review fromkayak
8.8
Once you get the car, it's great!Pros:They upgraded my car, drop off took 30 seconds and it was a breeeze.Cons:Getting the car took nearly an hour. There was no communication as to why the line was so long, which made the extra long wait extra frustrating. Especially because there was one gentleman falling asleep at his computer, not taking any customers. When I finally got through the line, there was still an extra wait before my car was ready. Once I got it, it was great, but there was more than one moment where I was about to jump ship to any other vendor without a line.Reviewed Oct 16 2016
review fromkayak

Where can I find Hertz hire cars in Federal Way?

32700 Pacific Hwy S, Suite 5, Hertz car hires

Address

32700 Pacific Hwy S, Suite 5

Hours

Monday08:00 - 12:3013:00 - 17:30
Tuesday08:00 - 12:3013:00 - 17:30
Wednesday08:00 - 12:3013:00 - 17:30
Thursday08:00 - 12:3013:00 - 17:30
Friday08:00 - 12:3013:00 - 17:30

Phone

+1 253 835 1970

Good to know

Most popular location

32700 Pacific Hwy S, Suite 5

Most popular car type

Compact

Top tips for hiring a car from Hertz in Federal Way

  • Compact car hires from Hertz in Federal Way are around 53% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Federal Way

  • Compact (Ford Focus or similar) is the most frequently booked car hire type from Hertz in Federal Way.

  • Hertz has 1 car hire location in Federal Way. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes