Guest reviews
Overall rating
7,8
Good
Based on 32 reviews
Cleanliness
8,2
Comfort
8,0
Pick-up/Drop-off
7,6
Value for money
7,3
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveller rating
6
3
3
2
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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8,4
Pros: Easy quick processing and drop off
Cons: The driver’s seat was not particularly comfortable on a longer trip. Needed more lumber support.
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3,6
Pros: Horrible service. This isn't worth my time, as this site doesn't give me ample space to explain the horrendous predicament caused by this business.
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8,0
Pros: Dis not rent car in Ascot
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4,8
Cons: Car was filthy inside. Drop of at BNE airport was terrible. Had to go into the airport to get trolley for luggage. Had to then go to level 2 to drop off the keys. Should have trolleys and someone on site to drop off.
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9,6
More than happy
Pros: The service from start to finish.
Cons: Nothing
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10,0
Good value, and service
Pros: Friendly counter staff Good car, fuel efficient, clean, reliable
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10,0
Good customer service
Pros: Nice car overall. Kathryn that checked us into our rental was great and helpful!
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7,2
Cons: One way drop of fee and other fees exceed rental. Disingenuous at best
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3,2
Cons: Service level = 0! no staff on site - have to find the counter - no final close-out.
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2,0
Cons: I was unable to use the service but the website wouldn't let me cancel my reservation. I would got to the screen, Are you sure you want to cancel your reservation, and it would not let me choose yes. Since I was abroad, I couldn't call. Will never use this again!
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6,0
A short rental
Pros: Speed of pick-up and new car
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4,4
Pros: Car was reliable and clean
Cons: Waited 45 min to pick up car I had booked
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