Find reviews that mention:
4.0
I got to my destination and back safely. Inside 4 seater van dirty, unknowledgeable staff, not friendly, van was gas hog.Reviewed Mar 6 2023
review from![kayak]()
2.0
When I arrived to pick up a car there were none available. The front staff was very rude and inconsiderate. There response was you should have called ahead to confirm your reservation.Reviewed Jun 27 2022
review from![kayak]()
4.0
Pros:courteous staffCons:called for emergency help and got disconnected 3x after over an hour on hold. needed to replace the car after a 10 hour ordeal with my wife and I in a tow truck in the opposite direction of our destination taking away 10 hours from my business trip. all due to a faulty steering column that no tech support person could fix. UGH!!! awful and I am 60 years old and this never happened before in leasing cars since I was 25.Reviewed Mar 19 2021
review from![kayak]()
2.0
Pros:NothingCons:I reserved a luxury vehicle almost 2 weeks in advance. I followed up with the store multiple times before my arrival to make sure they had something available. I was flying in from Arizona and was renting a car to drive back. The only car they had to offer me was a 4 cyl compact suv. That was not what I reserved. They were rude, unprofessional. I was not happy.Reviewed Mar 13 2021
review from![kayak]()
2.0
Pros:There was no car for me. All sold out. I could not believe that not body gave me a call at least. Try to reach Kayak and no one to answer. What kind of service is this.Cons:To provide the car that I was promised.Reviewed Sep 22 2020
review from![kayak]()
10.0
Pros:Quick pick up and drop offCons:Doing a walk through of the carReviewed Aug 19 2020
review from![cheapflights]()
10.0
Pros:Mark was super helpful.Reviewed Jul 27 2020
review from![kayak]()
8.0
Pros:Tried to charge for things I didn't ask for at drop off but were right on the ball to correct the mistake!!! Over all, very good service. I've used them before, I will use them againCons:Tried to charge for things I didn't ask for at drop off but we're right on the ball to correct the mistake!!!Reviewed Jan 4 2018
review from![kayak]()
2.0
Pros:Absolutely nothingCons:Staff was horrible and the cars seatbelt didn't work and they looked at me like I didn't know how to do the seat belt up. Called the manager eventually worked something out but I'll never use Hertz ever again.Reviewed Jul 5 2017
review from![kayak]()
10.0
2017 kia fortePros:lots of leg room and a comfortable rideCons:nothingReviewed Jul 2 2017
review from![kayak]()
8.4
not solutions drivenPros:proximity to homeCons:they don't accept debit and this is how i planned to pay. had been traveling a lot and other cards were maxed out. counter girl didn't offer any solutions to try to put something together. i came up with 3-4 ideas like splitting the rental into a couple transactions so i could split on a couple credit cards, she couldn't make that work. just overall attitude was "we don't take debit and you don't have enough room to fit rental charge PLUS the $200 deposit, so you can't do business with us. She didn't care. I finally suggested renting the compact car for ONE single day on the one way trip. That got the cost low enough for my card to handle. Thanks to my solutions driven attitude or Hertz wouldn't have had this sale.Reviewed Jun 26 2017
review from![kayak]()
10.0
Great customer servicePros:Smiling and knowledgeable attendant Clean, beautiful carReviewed May 23 2017
review from![kayak]()