Phoenix Palace Hotel Hanoi

3 stars
27 Phu Doan Street, Hanoi, Vietnam
Hanoi, Vietnam
7,7
Good
based on 905 reviews
905 reviews
Thu 25/12
-
Fri 26/12
1 room, 2 guests
Deals from
R437
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room, bed type unknown
R437
Deluxe room, bed type unknown
R551
Deluxe room, 1 queen bed
R660
9 more Phoenix Palace Hotel Hanoi deals
9 more Phoenix Palace Hotel Hanoi deals
Photos of Phoenix Palace Hotel Hanoi
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Hotel with free parking, steps from St. Joseph's Cathedral of Hanoi Along with a restaurant, this smoke-free hotel has a business center and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Phoenix Palace Hotel Hanoi offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.
7,7
Good rating
Based on 905 verified guest reviews

Latest deals for Phoenix Palace Hotel Hanoi

Thu 25/12
Fri 26/12
Type of stay
Booking link
No inclusions
R437
No inclusions
R551
No inclusions
R660
No inclusions
R699
No inclusions
R800
No inclusions
R826
No inclusions
R894
No inclusions
R939
No inclusions
R1 255
No inclusions
R611
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Phoenix Palace Hotel Hanoi

  • Restaurant
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Public transport tickets
  • Room service
  • Tour desk
  • Key access
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Towels/sheets (extra fee)
  • Dustbins

General

  • Executive lounge access
  • Family rooms
  • Hardwood or parquet floors
  • Inner courtyard view
  • Interconnected room(s) available
  • Lockers
  • Storage available
  • Quiet street view
  • Seating area
  • Slippers
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • City view

Bathroom

  • Yukata (Japanese bathrobe)
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shared toilet
  • Shower
  • Bathtub
  • Bidet
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Private entrance
  • Lift
  • Accessible by lift
  • Accessible parking

Dining

  • Electric kettle
  • Restaurant
  • Food can be delivered to guest accommodation
  • Minibar
  • Tea/coffee maker
  • Kettle
  • Coffee machine

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Parking and transportation

  • Parking
  • Airport shuttle (surcharge)
  • Shuttle service (additional charge)
  • Street parking
  • Valet parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area
  • TV

Bedroom

  • Socket near the bed
  • Cleaning products
  • Wardrobe or closet

Things to do

  • Gift shop
  • Bicycle hire
  • Cooking classes

Pool and spa

  • Spa
  • Hot tub

Outdoor

  • Terrace/Patio
  • Balcony

Workspace

  • Desk

Family friendly

  • Babysitting or child care

Reviews of Phoenix Palace Hotel Hanoi

7,7
Good
905 verified ratings
Wonderful
463
Very good
162
Good
106
Okay
64
Fair
43
Mediocre
29
Poor
38

Summary of reviews

Guests say
Guests appreciated the great location of the hotel, with many highlighting the proximity to the Old Quarter and other attractions. However, numerous reviews pointed out significant cleanliness issues, including mold and unpleasant odors in the rooms. Service was also criticized, with reports of rude staff and poor handling of complaints. Overall, while the hotel has potential due to its location, guests expressed dissatisfaction with the cleanliness and service quality.
AI-generated from customer reviews
Location9.5 out of 10
Service1 out of 10
Cleanliness0.5 out of 10
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Location

27 Phu Doan Street, Hanoi

What's nearby

  • St. Joseph Cathedral145 m
  • National Library of Vietnam0.4 km
  • Hoa Lo Prison Museum0.5 km
  • Hoan Kiem Lake0.5 km
  • Hanoi City Centre0.6 km
  • Vietnam Military History Museum0.9 km
  • Dong Xuan Market1.1 km
  • Hanoi Citadel1.1 km
  • Hanoi Opera House1.2 km
  • National Museum of Fine Arts1.3 km
  • Temple of Literature1.3 km
  • National Museum of Vietnamese History1.3 km

Policies

Check-in/Check-out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Phoenix Palace Hotel Hanoi

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Phoenix Palace Hotel Hanoi

  • Where is Phoenix Palace Hotel Hanoi located?

    Phoenix Palace Hotel Hanoi is located at 27 Phu Doan Street in Hoan Kiem, 3,5 km from the centre of Hanoi. St. Joseph Cathedral is the closest landmark to Phoenix Palace Hotel Hanoi.

  • When is check-in time and check-out time at Phoenix Palace Hotel Hanoi?

    Check-in time is 14:00 and check-out time is 12:00 at Phoenix Palace Hotel Hanoi.

  • Does Phoenix Palace Hotel Hanoi offer free Wi-Fi?

    Yes, Phoenix Palace Hotel Hanoi offers free Wi-Fi.

  • How far is Phoenix Palace Hotel Hanoi from the airport?

    Phoenix Palace Hotel Hanoi is 21,7 km from Hanoi Noibai. Phoenix Palace Hotel Hanoi is 94 km from Haiphong Catbi.

  • How does KAYAK find such great Phoenix Palace Hotel Hanoi hotel deals?

    KAYAK scours the web for all room deals available at Phoenix Palace Hotel Hanoi in Hanoi and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Phoenix Palace Hotel Hanoi and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Phoenix Palace Hotel Hanoi.

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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,6
3,5 km
Hanoi Noibai
21,7 km

Everything you need to know for your stay in Hanoi