Hanoi Downtown Hostel

Locationno

Room not clean and no space

Close to sapa express and cat ba express offices

Firstly on check in they ask you to cancel your booking.com reservation and get a discount for paying cash. We had booked here twice either side of a Cat Ba trip so did as they suggested the first time but not the 2nd...as we wanted the chance to write a review we were unable too the first time. So they get you to cancel to save then getting reviews or paying fees. Who knows but I wont be doing it again. Private room is a joke. Yes it so tiny if you have one backpack in the room you can barely even open the door let alone have two adult and two bags. The private rooms arent private! They are basically a dorm with each bunk of two seperated by a slatted door. So all sounds carry as well as the communal light coming in when others want it on and the ac is on the other side if the door so useless. Should never be sold as a private room The windows in both 'private' rooms on 4th floor dont close/ broken so it was freezing cold inside on our first visit. And louder than it should have been on both visits. They didnt have enough cash for our change when we checked in. Went out to change a note and still didnt have enough. Said they would give us later and never did. As we checked out at 5.30am we didnt ask then. It was only 10.000dong but still. You have a business that involves giving change. Whilst the bathrooms where clean the some if the tiles moved around as if water under them around the toilet which felt gross and unsafe Also the photos must be from several years ago as nothing is that clean anymore. All the walls are really marked and dark and just all feels very old compared to photos. Deffinately overselling what they have. I often stay in budget places but this place needs to raise its standards or lower its prices