Hotel Mecklenheide

Room was spacious and there were comfortable beds. Plenty of hot water in the bathroom.

The hotel lift went out of order whilst we were there, and I booked this hotel because of the lift, as my sister has a disability, so finds it difficult to climb stairs. . There were no ground floor rooms, so stairs are unavoidable. No tea/coffee making facilities or even a glass in the room!! Coffee already made up in vacuum flasks was free for residents in the bar/breakfast room, but we weren't aware of this, until I paid for a breakfast and coffee from the machine. No telephone in room to call reception and no iron or ironing board.

I don't like anything starting from deducting the total amount of our stay from my credit card although the website says (Nothing will be deducted from my credit card and we will pay cash at the property). The hotel canceled our booking in the first time 2 says before the arrival date and we had to rebook again. The rooms where we stayed are in another building behind the main hotel building. The receptionist guy don't understand english.

I don't like anything starting from deducting the total amount of our stay from my credit card although the website says (Nothing will be deducted from my credit card and we will pay cash at the property). The hotel canceled our booking in the first time 2 says before the arrival date and we had to rebook again. The rooms where we stayed are in another building behind the main hotel building. The receptionist guy don't understand english.

two towels per two persons for two days.no cleaning service in rooms.noise outside room probably fire alarm every 2 min

Needs to offer more food choice in evening... only pizza available (not a delicacy!)