Arcotel Rubin Hamburg

Rooms are very comfortable and a good size. The decor of the Hotel is distinctive. Breakfast was very nice. 5 mins walk from railway station.

Unfortunately my stay at the ARCOTEL was VERY expensive indeed. This hotel is in a very dodgy area of Hamburg, which I did not realise when I booked it. I was a solo female traveller. I travel a lot for business so this situation is not unfamiliar to me but I had to keep my wits about me all the time which is more than usual. To minimise the risk in case I was robbed on the street I left spare cash and spare cards in the room safe. Unfortunately this was my mistake. The rooms in this hotel have indicators when the room is occupied on the outside of the door (when you key card is inserted). This also tells people when you are out. I also requested no room servicing to support the environment (save the bees initiative) so I should have been the only person in my room. When I was preparing to check out I emptied the safe and found that $500 cash had been stolen. The hotel staff were shocked but no help. They would not investigate who had been in my room. Clearly someone had to have a key and master for the safe. I went to the police who were amazing and came immediately to investigate and this is when I found out that they call it crime corner with lots of gangs, drugs and prostitution. They told me this kind of theft is not uncommon. As an experienced traveller who took good precautions, I would recommend being very careful about staying at this hotel particularly if you are alone. I was clearly targeted which is alarming. I was shocked that this could be possible in what seemed like a very respectable hotel.

Everything was clean

No warm water in the morning, no towels plavailable in the bathroom.