Romantik Wellnesshotel Diedrich

I have stayed in this hotel before and it is one of my absolute favourites anywhere. Normally it is difficult to fault. Food is excellent, the pool area and sauna are superb .It is easy to find and parking is fine. Rooms are generous, clean and comfortable. Price is OK too and the staff very welcoming.

This stay was rather disappointing for one major and a couple of more minor reasons. Firstly, I had dinner in the restaurant. I had booked for 8, and my main course was excellent and nicely served. I then waited some considerable time for someone to come near so I could order dessert, which I had been looking forward to. When someone finally did come, I was told the kitchen was closed and therefore I could not have dessert. This was at 9.15 pm, so not really late. They offered me icecream. Therefore I could not finish my meal as planned. To be honest I was absolutely shocked at this dreadful service. It did seem to me that the waitress service was rather haphazard as I was served by at least 3 different people at different times. This could explain why I was never offered dessert, but that having happened, I would have expected a much better effort. Second problem was that the saunas were not working in the morning (8-9 pm). The previous night they were fine and I very much enjoy their large sauna with panoramic window. Disappointing not to have a sauna ion the morning, but I still enjoyed my swim. Third minor problem was that there was no soap in the bathroom. This is a bit odd, since they provide everything else including shower cap, vanity set, body lotion etc etc, but no soap! Not really a problem for me though as I always bring my own. Owing to the first issue, it might be that I stay elsewhere in future.