Find cheap flights on Hainan Airlines

Pros: Crew was attentive

Cons: No vegan options, flight was delayed, missed connecting flight, stayed in lounge

Cons: The seat super uncomfortable and narrow.

Pros: Nice plane and crew.

Cons: Many delays, lack of communication. Nearly two hours waiting on the tarmac.

Cons: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!

Pros: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.

Cons: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!

Just another Chinese airline.

Pros: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.

Cons: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....

Better than most Chinese airlines.

Pros: So this is just a tad bit better than most Chinese airlines. Just a little.

Cons: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.

No entertainment at all!

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Crew

Pros: The company seems to be good based on their tv advertisement.

Cons: Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed.

Never made it

Pros: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket

Cons: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket

hainan airline closed checkin when I arrived at 12:40.

Cons: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.

Cons: The flight attendants could be more friendly and more eye contact.

Pros: Everything in regards to Hainan.

Cons: I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

Cons: I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.

flight delayed 4 hours!!!

Pros: flight crew is pleasant. cabin and toilets are clean.

Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV

Great value but subpar equipment and service

Pros: I appreciated the price, movie selection, and consider the food adequate

Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

Pros: The food was fine

Cons: Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.

Cons: Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.