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the staff was very very friendly
First of all te Hotel had difficulties to match our booking.com reservation at the desk,. It took us almost 20 minutes for checking in, as there was a problem . It seemed to me , that our originally booked rooms were not available and therefore we should reciove better rooms in another building. However, the rooms were not better . We booked a "lovely garden view", but the view was a dirty concrete backyard roof. The matress was hard like a table-surface and the air condition which was mounted on te outside wall of the building was so loud that we all had difficulkties to sleep. For an international hotel in a big fair/exhibition city like Guangzhou, I would expect that at least the main people at reception spealk a litle bit english. This was not the case and even for simple request we needed to find a chinese speaking guest which helped us. I would not go there anymore
I liked the location, close to shops/markets, eateries and affordable taxis. The rooms/beddings were clean, smiling room attendant and everyone tried to help though English was a problem, they had ready apps to translate, very helpful and had managers who could speak good English, added bonus even one manager or supervisor, apologised for the iron board not being delivered to our room for 3 days, very professional.
The pool attendant way of talking to me all in the name of me not wearing a swimming cap, was not good as he could not speak English instead, waved hands at me dismissively, speaking in Chinese, not nice in front of other guests, made me feel bad, but I too told him off in English that I have a red tag to show am staying at the hotel, total miscommunication. Eventually, they provided a cap for me. Therefore, in future, they should be provided with apps like the attendants and receptionist at the front of desk if they feel you are missing something and taught how to approach customers.
With a stay at Guangzhou Sanyu Hotel in Guangzhou (Yuexiu), you'll be a 3-minute drive from Yuexiu Park and 8 minutes from Canton Tower. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Guangzhou? This hotel has facilities measuring 25824 square feet (2399 square meters), including a conference center. Self parking (subject to charges) is available onsite.
based on 436 reviews
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- Accessible parking
- Great shopping
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Most popular landmarks
- Martyr's Park 2 km
- Guangzhou Opera House 2 km
- Xinghai Concert Hall 2,1 km
- Tianhe Stadium 2,3 km
- China Plaza 2,4 km
- Gold Coast Water Park 2,9 km
|Foshan Shadi||24,2 km|
|Guangzhou Baiyun||29,3 km|
|Foshan CZ Bus Station||18,3 km|
|Xintang CZ Bus Station||34,8 km|