Willa Bryza

One good thing was, that we asked about a cradle and they put one in our room without charge. The blond hair receptionist, who is pregnant, was the best at this hotel. She really tried to help us and she was very friendly. What a shame she wasn't there the whole time!

The worst thing was when the receptionist informed us that it's only possible to use the Spa one hour each day although the advert says that the Spa can be used without extra charge or any limitation. In the end the jacuzzi didn't even work and was filled with cold water. Furthermore we had no Internet connexion in our room - just next to the reception. We pointed out some problems we had there but the hotel staff did nothing during the three days to resolve it. Although they often asked if it's all right, we had the feeling that they just pretended to care about the problems but just care about the money. In three days and with all the problems we had, they never said "we're sorry". The pictures in the advert are good but if you have a detailed look, the reality isn't the same.