Pros: The staff is very nice and helpful. Taking the shuttle to the car rental was pretty easy.
Cons: The insurance the is quoted by kayak versus what they charge at the car rental is much higher. We rented a car for one week for about 50 USD, which is very cheap, but the medium level for the insurance ran 450 USD.
Pros: The car.
Cons: Transparency. I did everything possible to waive the insurance and I couldn’t. Even when I had a credit card with my own insurance this was not possible because I did not had the 30,000 usd limit in my credit card (it was not possible to understand this limitation through the webpage terms). Additionally the people form europcar put all the possible obstacles so that I could not waive the insurance. Finally I had to pay it. I felt scammed. It is sad the way you manage this business. I spend nearly 2.5 hours at your office to resolve the issue and finally I had to pay the insurance either way. I feel very disappointed.
Pros: Easy pick up and drop off
Cons: Getting quotes $43 for 9 days and getting to Europcar and being told that it will be $560 instead. Customer service rep also tried to trick us by including fuel service charge in our rental price by saying we get a free tank of fuel by paying full coverage. Bunch of worms really.
Pros: Free shuttle from airport
Cons: Horrible experience, car was not as described. We didn’t receive the Kia Sportage as advertised but rather a beat up 15 year old Tesoro which had no air conditioning and shocks. On top of that we were forced to purchase insurance which was almost as expensive as the car rental. We were not even allowed to purchase the insurance offered by kayak. They only accepted the insurance direct from their company. Absolutely horrible.
Cons: Charged for extra insurance even though I already purchased supplental insurance for the rental through the site. Car was old and struggled to go uphill.
Pros: Friendly service
Cons: Poor service from internet portable device
Other suppliers in San José scored
- 6.7/10 Alamo car hire in San José
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- 6.1/10 Budget car hire in San José
- 6.2/10 Dollar car hire in San José
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- 6.9/10 National car hire in San José
- 5.6/10 Thrifty car hire in San José
- 4.6/10 Economy Rent a Car car hire in San José
- 7.0/10 Enterprise car hire in San José