6.0
Pros:Nice, new car. Quick service downtown.Cons:The Spokane airport location wouldn’t rent me a car and I had to Uber downtown to pick up. They gave me a car with Canadian plates and a metric speedometer, so it was difficult to judge speed. Rental was very expensive and they nickel and dime you for insurance coverage. Even the basic, minimal plan is a gouge.Reviewed May 11 2021
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10.0
Pros:Yes, everything was great. nice car, good price, nice emoloyeesReviewed Nov 16 2020
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9.6
Pros:Staff very friendly. It was very much not intuitive that the location was not at the airport, which caused replanning on drop off, but not a big problemCons:Everything else was fineReviewed Oct 18 2020
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9.2
Pros:Staff was helpful, got the vehicle 2 hrs earlier than anticipated. Liked having unlimited miles. Great deal.Cons:Minivan was uncomfortable - but that’s not on enterprise .Reviewed Jan 5 2020
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3.6
Pros:Friendly staff. Very nice clean car.Cons:We were 1/2 hour late and our car still wasn’t there for us to pick up. They had to find one for us! It was at an entirely different location & had to drive us there to pick up.Reviewed Sep 19 2019
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2.4
Pros:When their system showed a completely different price than what I was given on Kayak (three times more), they were able to fix the issue. Although it was very inconvenient for me to wait for them to fix this, and to go to their services counter to resolve it, it did get resolved. So thanks for that.Cons:The vehicle smelled like tobacco smoke. I was not able to pick up the vehicle in Canada and drop it off in the USA, so I had to pick it up in the USA, and do a lot more driving. They told me the vehicle had a full tank, and when I got to the car it only had a quarter tank. Pricing problems too.Reviewed Jul 12 2019
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6.4
Pros:The car was comfortable, efficient and reliable.Cons:The downtown location wouldn't take me to the airport 12 minutes away after drop-off.Reviewed Jul 6 2019
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9.2
Pros:Great customer service from employees at counterReviewed Jun 10 2019
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8.8
Pros:Everything was great the car was ok, but it had basically no power.Cons:Car was less than stellarReviewed May 27 2019
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8.0
Pros:Friendly staff, we were ready to go quickly.Reviewed Apr 10 2019
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5.6
Cons:I declined insurance, but the rental agent removed a day of the reservation and added insurance to try to make the price look the same.Reviewed Feb 18 2019
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10.0
Quick turn-inPros:Very courteous and quick to get us turned-in and back to our next adventureCons:There location is challenging to get to. Fortunately I know the city's traffic patterns, so very little frustration. Someone from out of town might become agitated just getting there.Reviewed Oct 31 2018
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