Guest reviews
Overall rating
8,5
Excellent
Based on 12 886 reviews
Cleanliness
8,9
Comfort
8,9
Pickup/dropoff
8,7
Value for money
8,8
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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customer service
car was clean
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great customer
great service
friendly staff
car available
car was great
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picked up the car
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7,6
Pros: The car and pick up and drop off were fine---eventually. But the frustrations came when trying to get Enterprise on the phone to talk to a live person about a serious problem.
Cons: 2 months in advance, we chose the wrong pick-up date in Quebec. We couldn't correct it online or by phone and on arrival had to taxi to the office to try to fix it. Jonte Jyne was very helpful. But Enterprise's voice-mail system is the WORST!
review from
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5,2
Cons: The reservation was made for a pick up at a closed location. Spent a few hours on the phone with Enterprise and had to get to a new location and then wait a few hours for a car.
review from
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8,0
Pros: Staff was great at pick up. Drop off was chaotic in hotel lobby.
Cons: Not crazy about Sonata. Would have preferred Camry or ???
review from
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7,6
Pros: helpful staff. they spoke English which helped
Cons: the reserved location did not have cars so I had to take a taxi to another location the contract was in French!! no option for English, evidently the drop off charges were exorbitant!
review from
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8,0
Pros: The drop off was super easy, and our check-in fella was courteous and helpful with directions.
Cons: Telling us the car had a quarter tank when it had barely an 1/8 when we got underway was annoying. Shouldn't all cars be rented full and returned full? That expectation just makes it easier to be accurate on both ends. We left it with a third of a tank, alas.
review from
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10,0
Pros: very good staff - help with every think
review from
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10,0
Ten days vacation in Canada
Pros: Excellent friendly service both when picking up and dropping off. Good car too.
review from
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10,0
Pros: Nice service, fast answer
Cons: Can rent every car and truck expect Pickup truck for not been 25 years old
review from
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2,0
Horrible Organization
Cons: After having had a problem picking up our car at the airport, we had to go visit the city the next day. The facility we were sent to is closed on weekends so I spent a total of three hours with various Enterprise offices in QC as well as the main office trying to figure out a way to get a car. At the end of the day we were given a replacement car however it was a long and painful process that cost over $100 in taxi and uber costs trying to get from place to place.
review from
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2,0
Kayak allowed me to book a car where no car was available.
Pros: Nothing, since the car promised was not available.
Cons: I booked a car online for the next day with plans to leave Quebec City and explore the countryside. An hour before I was to leave in the morning, I received a phone call saying no cars were available.
review from
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10,0
Pros: The price!! with no problems whatsoever
review from
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10,0
Pros: Car upgraded at no cost as car requested not available.
Cons: Car requested not available.
review from
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10,0
Pros: very good staff - help with every think
review from
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10,0
Ten days vacation in Canada
Pros: Excellent friendly service both when picking up and dropping off. Good car too.
review from
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10,0
Pros: Nice service, fast answer
Cons: Can rent every car and truck expect Pickup truck for not been 25 years old
review from
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10,0
Pros: The price!! with no problems whatsoever
review from
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10,0
Pros: Car upgraded at no cost as car requested not available.
Cons: Car requested not available.
review from
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7,6
Pros: The car and pick up and drop off were fine---eventually. But the frustrations came when trying to get Enterprise on the phone to talk to a live person about a serious problem.
Cons: 2 months in advance, we chose the wrong pick-up date in Quebec. We couldn't correct it online or by phone and on arrival had to taxi to the office to try to fix it. Jonte Jyne was very helpful. But Enterprise's voice-mail system is the WORST!
review from
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8,0
Pros: Staff was great at pick up. Drop off was chaotic in hotel lobby.
Cons: Not crazy about Sonata. Would have preferred Camry or ???
review from
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7,6
Pros: helpful staff. they spoke English which helped
Cons: the reserved location did not have cars so I had to take a taxi to another location the contract was in French!! no option for English, evidently the drop off charges were exorbitant!
review from
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8,0
Pros: The drop off was super easy, and our check-in fella was courteous and helpful with directions.
Cons: Telling us the car had a quarter tank when it had barely an 1/8 when we got underway was annoying. Shouldn't all cars be rented full and returned full? That expectation just makes it easier to be accurate on both ends. We left it with a third of a tank, alas.
review from
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5,2
Cons: The reservation was made for a pick up at a closed location. Spent a few hours on the phone with Enterprise and had to get to a new location and then wait a few hours for a car.
review from
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2,0
Horrible Organization
Cons: After having had a problem picking up our car at the airport, we had to go visit the city the next day. The facility we were sent to is closed on weekends so I spent a total of three hours with various Enterprise offices in QC as well as the main office trying to figure out a way to get a car. At the end of the day we were given a replacement car however it was a long and painful process that cost over $100 in taxi and uber costs trying to get from place to place.
review from
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2,0
Kayak allowed me to book a car where no car was available.
Pros: Nothing, since the car promised was not available.
Cons: I booked a car online for the next day with plans to leave Quebec City and explore the countryside. An hour before I was to leave in the morning, I received a phone call saying no cars were available.
review from
Other suppliers in Québec City scored
Where can I find Enterprise hire cars in Québec City?
1425 Rue Frank-carrel, Enterprise car hire
Address
1425 Rue Frank-carrelPhone
+1 418 687 7359FAQs about hiring a car from Enterprise in Québec City
How many car hire locations does Enterprise have in Québec City?
Enterprise has 7 car hire locations in Québec City. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Quebec Airport (YQB)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Quebec Airport (YQB)?
Yes