Guest reviews
Overall rating
8,5
Excellent
Based on 12 895 reviews
Cleanliness
8,9
Comfort
8,9
Pick-up/Drop-off
8,7
Value for money
8,8
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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7,6
Pros: Pick-up and drop-off was a breeze. Nice enough little car.
Cons: The inside of the car's windows were very dirty (covered in that new car "film").
review from
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10,0
Pros: yes, very friendly and helpful
review from
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10,0
Pros: Staff is Quebec was polite, professional, and helpful. Car was clean and in excellent condition. Drop off was super easy
Cons: No changes necessary.
review from
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8,8
Pros: Very helpful staff
Cons: nothing
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7,6
Pros: The car and pick up and drop off were fine---eventually. But the frustrations came when trying to get Enterprise on the phone to talk to a live person about a serious problem.
Cons: 2 months in advance, we chose the wrong pick-up date in Quebec. We couldn't correct it online or by phone and on arrival had to taxi to the office to try to fix it. Jonte Jyne was very helpful. But Enterprise's voice-mail system is the WORST!
review from
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5,2
Cons: The reservation was made for a pick up at a closed location. Spent a few hours on the phone with Enterprise and had to get to a new location and then wait a few hours for a car.
review from
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8,0
Pros: Staff was great at pick up. Drop off was chaotic in hotel lobby.
Cons: Not crazy about Sonata. Would have preferred Camry or ???
review from
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7,6
Pros: helpful staff. they spoke English which helped
Cons: the reserved location did not have cars so I had to take a taxi to another location the contract was in French!! no option for English, evidently the drop off charges were exorbitant!
review from
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8,0
Pros: The drop off was super easy, and our check-in fella was courteous and helpful with directions.
Cons: Telling us the car had a quarter tank when it had barely an 1/8 when we got underway was annoying. Shouldn't all cars be rented full and returned full? That expectation just makes it easier to be accurate on both ends. We left it with a third of a tank, alas.
review from
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10,0
Pros: very good staff - help with every think
review from
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10,0
Ten days vacation in Canada
Pros: Excellent friendly service both when picking up and dropping off. Good car too.
review from
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10,0
Pros: Nice service, fast answer
Cons: Can rent every car and truck expect Pickup truck for not been 25 years old
review from
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10,0
Pros: yes, very friendly and helpful
review from
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10,0
Pros: Staff is Quebec was polite, professional, and helpful. Car was clean and in excellent condition. Drop off was super easy
Cons: No changes necessary.
review from
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8,8
Pros: Very helpful staff
Cons: nothing
review from
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10,0
Pros: very good staff - help with every think
review from
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10,0
Ten days vacation in Canada
Pros: Excellent friendly service both when picking up and dropping off. Good car too.
review from
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10,0
Pros: Nice service, fast answer
Cons: Can rent every car and truck expect Pickup truck for not been 25 years old
review from
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7,6
Pros: Pick-up and drop-off was a breeze. Nice enough little car.
Cons: The inside of the car's windows were very dirty (covered in that new car "film").
review from
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7,6
Pros: The car and pick up and drop off were fine---eventually. But the frustrations came when trying to get Enterprise on the phone to talk to a live person about a serious problem.
Cons: 2 months in advance, we chose the wrong pick-up date in Quebec. We couldn't correct it online or by phone and on arrival had to taxi to the office to try to fix it. Jonte Jyne was very helpful. But Enterprise's voice-mail system is the WORST!
review from
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8,0
Pros: Staff was great at pick up. Drop off was chaotic in hotel lobby.
Cons: Not crazy about Sonata. Would have preferred Camry or ???
review from
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7,6
Pros: helpful staff. they spoke English which helped
Cons: the reserved location did not have cars so I had to take a taxi to another location the contract was in French!! no option for English, evidently the drop off charges were exorbitant!
review from
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8,0
Pros: The drop off was super easy, and our check-in fella was courteous and helpful with directions.
Cons: Telling us the car had a quarter tank when it had barely an 1/8 when we got underway was annoying. Shouldn't all cars be rented full and returned full? That expectation just makes it easier to be accurate on both ends. We left it with a third of a tank, alas.
review from
Other suppliers in Québec City scored
Where can I find Enterprise hire cars in Québec City?
1425 Rue Frank-carrel, Enterprise car hire
Address
1425 Rue Frank-carrelPhone
+1 418 687 7359FAQs about hiring a car from Enterprise in Québec City
How many car hire locations does Enterprise have in Québec City?
Enterprise has 7 car hire locations in Québec City. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Quebec Airport (YQB)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Quebec Airport (YQB)?
Yes