Book Enterprise Rent-A-Car hire cars in Alameda

Reviews for Enterprise Rent-A-Car in Alameda

Recent reviews

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4.0

Unprofessional pick-upCons:The driver who picked me up was rude and unprofessional. He told me to get off my phone while I was working on my phone so he could make small chat in which he mentioned what he did with his tips and also complained to me about his manager texting him and not looking at the log in the office. Highly inappropriate for a customer to know the inter-workings of a business. And I felt he was pushing for a tip to the point of being rude, so I did not tip as I was offended by him interrupting my work. It was 9:45 am and I was there on business. It was business hours. An industry catering to working professionals should know this. I was so offended. I let the man at the counter know and he gave me a weak apology. The managers were close by and overheard and did not come over to offer an apology either. Worst Enterprise experience I have ever had.Reviewed Sep 19 2017

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10.0

Great job, EnterprisePros:Our first outstanding experience was when we rented the vehicle for our daughters wedding. The Enterprise team on Alameda Ave in Oakland, CA was just as excited for the event as we were! Second terrific experience occurred when I had a mishap with the Enterprise vehicle I rented. I called the 24-hour service line to report the incident. The process was seamless and easy. Definitely will use Enterprise for all car rental needs in the future.Reviewed Sep 11 2017

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10.0

Pros:Service was great! They picked us up at the airport and provided a quick service checkout. The vehicle was clean and worked properly. They also called before the end to the trip to make sure everything was going well. I would utilize this location again.Cons:The only negative were that the wiper blades needed replacement; and the team gave me a discount to the price when I turned in the vehicle in Portland. (Turned a negative item into a positive aspect.)Reviewed Aug 25 2017

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10.0

Excellent in every way.Pros:Everyone was so kind, professional, and helpful.Reviewed Jul 4 2017

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2.0

Not a great experienceCons:The car they tried to give us at first smelled like smoke and marijuana. The didn't clean the car before they gave it to us so it was pretty dirty. They have is the car with only 1/4 tank of gas...I could go on...Reviewed Jun 18 2017

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8.4

Pros:Friendly staff. The location is a little hard to find.Reviewed Jun 16 2017

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10.0

Pros:very friendly service by the folks working at the pickup locationReviewed May 30 2017

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4.4

Pick Up/Reservation Process and Unsafe Indoor lighting in carPros:Nice and clean Friendly employeesCons:Interior lighting for night driving much much brighter than the road. Had to drive with one hand over that bright blue screen- dangerous with infant in the backseat. Had to make reservation online on my phone before I could do anything at the counter at airport Enterprise. So hard while traveling and with changing plans while traveling with an infant. Took over an hour to get everything squared away.Reviewed Apr 9 2017

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10.0

Pros:Walk to pick up the car. Car was ready to go and front desk was quick and friendly. Dropped it off, same experience. Walked home. Most excellent experience.Reviewed Mar 3 2017

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4.8

DeceptionPros:Workers were friendly and welcoming,Cons:The remote entry key didn't work and I only found out after I got to my house. I had to drive all the way back to the Enterprise branch, and was told that I would have to wait at least 30 minutes for the battery for the remote entry key to be replaced. When I asked for another vehicle, I was told that there were no other midsize cars available. Fortunately, 20 minutes later another midsize car became available.Reviewed Feb 27 2017

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2.0

Location closed before we eeachedPros:NothingCons:NothingReviewed Feb 22 2017

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10.0

Pros:Great customer service , He was very friendly,Reviewed Jan 20 2017

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More

• What is the most popular car hire from Enterprise Rent-A-Car in Alameda?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Enterprise Rent-A-Car in Alameda.

• How many car hire locations does Enterprise Rent-A-Car have in Alameda?

  Enterprise Rent-A-Car has 1 hire location in Alameda. Take a look at our Enterprise Rent-A-Car hire location map to find the best car hire near you.

• Does Enterprise Rent-A-Car have a car hire location at the airport: San Francisco airport (SFO)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes