Mll Palma Bay Club Resort Hotel

Quality/quantity of the buffet. Security staff patrolling around the property at night. Access to pool, large court.

We did not get what we paid for : people were downgraded on the arrival day without notice to a different hotel, unsafe, very loud and dirty at 15 minutes walk from here. Reason was hotel is fully booked. This is a case of cheating on customers, totally unacceptable. We met people in the same situation at the check in desk every day. We got a single bed for 2 men, the staff could not tell us the day before if we can change for a double bed room the next day. I would strongly disrecommend anybody to ever go to this hotel. For people who already paid I advise to call the hotel front desk and reservation center the arrival day to confirm the room availability and address of the hotel. Good luck.

The weather. Staff were friendly but not enough sun beds etcm

This is our second time here. We won't becoming again. It was Full with Teenage groups who took over everything and made us feel uncomfortable. Our room was supposed to of been Superior!!....it was cramped and very basic . Glad we were only here for 4 days, could not if stayed any longer

I have a big complaint to file. First of all MLL hotel announce me only the time of my early check -in (11:00 a.m) that there was no available room and they found one" 3star" hotel for me. They "parked" me in a hotel that was by far away to my preferenances; " Cassandra" hotel. It was a noisy , dirty full of youngsters that parting all day & night. The corridor and the facility was always dirty (see attached images). Not common for 3 star hotel. I don't know how come that hotel evaluated as 3 star. The check in was at 14:00 and only then I realized that the room was not good and if I start negotiating with MLL or Cassadra hotel I will loose all day and I had only 2 days available for my holdidays. All that ruin my holidays since turn out to be alone instead to MLL hotel with my friends and in a hotel that would never chose and by far does not value the money I gave. It was more dissapointing when I compare the facilities and the room of my friends in MLL to mine in Casssadra hotel. Why I was not informed beforehand that there was no availabiliy ? Whats the meaning of booking in that case? Why turn out they chose for me and I have not the right to chose? Why ruin my 2 days holidays and put me in a hotel away from my friends , noisy, dirty and full of youngsers that parting all day. I was not looking for something like that. This is not acceptable not only from them but also from booking.com. I would really want to ask you to to refund me.