Traveller reviews
Overall rating
6,9
Good
Based on 344 reviews
Boarding
7,0
Comfort
6,6
Crew
7,9
Entertainment
6,4
Food
6,6
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
EL AL information
| IATA code | LY |
|---|---|
| Routes | 89 |
| Top route | Tel Aviv Ben Gurion Intl to Paris Charles de Gaulle |
| Airports served | 46 |
| Top airport | Tel Aviv Ben Gurion Intl |
EL AL traveller reviews
Pros
"Comfortable seats Very nice food."
(in 55 reviews)
""nice crew, left on time.""
(in 132 reviews)
"Service Great value for price."
(in 45 reviews)
Cons
"Old airplane with no wifi."
(in 23 reviews)
"a little more leg room"
(in 14 reviews)
"the hours of the flight."
(in 9 reviews)
Recent reviews
Traveller rating
70
12
11
23
0
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10,0
Best responsive crew ever Miri has been amazing to take care of my special unfortunate needs with efficiency and kindness Her and El Al team are 👍👍👏 And all the young persons in the El Al team were top notch and with everybody Great experience , no hesitation to book a El Al flight and the Dreamliner is really a dream of comfort and modernity
Reviewed Sep 2023review from
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6,0
the airplane was new and nice. the crew and the food was so so
Reviewed Jun 2023review from
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2,0
It’s the last time I would use this airline
Reviewed Jun 2023review from
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4,0
The crew, the flight boarding perfect. It was a nn EL AL plane, but it was OK but inside it was a zoo.
Reviewed Jun 2023review from
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10,0
JB is always great.
Reviewed Mar 2023review from
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8,0
They apparently misplaced by window seat assignment, so I ended up getting a middle seat. However, once on board, the window seat passenger wanted to swap seats with me, so it all worked out. Otherwise, a very good flight.
Reviewed Mar 2023review from
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2,0
Passengers would not take their assigned seats. Discussed with the crew, which led to 30 minutes delay before take off. During the flight many people were standing in the aisle, chatting to each other, shouting through the airplane. It was such an unpleasant flight!
Reviewed Mar 2023review from
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8,0
Make the seats bigger
Reviewed Mar 2023review from
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8,0
Late departure !! Cold food Terrible entry to the aircraft
Reviewed Mar 2023review from
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10,0
Only way to fly to Tel Aviv is nonstop on the Dreamliner.
Reviewed Mar 2022review from
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8,0
Cheaper flight Very high prices
Reviewed Mar 2022review from
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2,0
The pre flight service was incompetent unknowledgeable regarding COVID 19 Canadian laws . As well the level of communication was very poor while the language used by ElAl personnel was inadequate and offensive. All in all was a bad experience for all the members of my family and therefore I will do whatever it takes to make public my bad experience on all media platforms Facebook, Twitter, Instagram, official El Al website and other.
Reviewed Jan 2022review from
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10,0
Everything is excellent!!!
Reviewed Dec 2022review from
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8,0
Pros: The crew was amazing
Reviewed Jun 2021review from
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10,0
Cons: JFK baggage claim long delay
Reviewed May 2021review from
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10,0
Pros: Premium economy was very comfortable
Reviewed May 2021review from
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4,0
Cons: The staff at check in was terrible and unhelpful. And the entertainment turned off about 3 hours into the flight. (10+ hour flight )
Reviewed Apr 2021review from
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10,0
Cons: No issues-very clean cabin and bathrooms. Professional team!
Reviewed Mar 2020review from
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10,0
Cons: The woman who checked me in at the start of my journey from TLV on 2/17/20 provided exceptional customer service. She was very professional and customer service excelled beyond measure. Thank you. My return flight on 3/23/20 was enjoyable and pleasant. Bathrooms on plane very well maintained. I will definitely fly El Al in the future!
Reviewed Mar 2020review from
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10,0
Pros: ש
Reviewed Mar 2020review from
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8,0
Cons: The back of the plane was very hot.
Reviewed Mar 2020review from
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8,6
Cons: a little more leg room
Reviewed Feb 2020review from
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7,6
Pros: Very helpful crew. Cabin felt brand new. Good food for economy.
Cons: Seat was difficult to get comfortable in. Seatback was broken. USB plug in seatback was broken. Double-prong headphone jack made using my noise cancelling ones a challenge.Reviewed Feb 2020review from
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7,6
Pros: The plain... excellent, new and flight friendly
Cons: The comfortReviewed Feb 2020review from
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7,0
Cons: More organized boarding. Better service in flight. The flight attendants didn’t come around accept for meals. No water offered and no snacks in the galley as other airlines offer.
Reviewed Feb 2020review from
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10,0
Pros: Amazing and loveable crew, on time and very safe
Reviewed Feb 2020review from
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9,0
Pros: I was upgraded to economy plus at no charge As there were empty seats
Reviewed Feb 2020review from
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9,6
Cons: No hard liquor. Only wine
Reviewed Feb 2020review from
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10,0
Cons: meets expectations
Reviewed Jan 2020review from
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4,3
Cons: Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful.
Reviewed Jan 2020review from
EL AL FAQs
What is EL AL's carry-on size allowance?
On board EL AL flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the EL AL assistance team will most likely ask you to pay extra for checked luggage.
Where does EL AL fly to?
EL AL offers direct flights to 45 cities in 27 different countries. Paris, Tel Aviv, and Dubai are the most popular cities covered by EL AL.
What is EL AL’s primary hub?
EL AL concentrates most of its flight operations in Tel Aviv.
How does KAYAK find such low prices on EL AL flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including EL AL.
Flight status
EL AL route map
Top flight routes
Top airports served by EL AL
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- Athens Eleftherios V. Airport (ATH)
- Rome Fiumicino Airport (FCO)
- Amsterdam Schiphol Airport (AMS)
- London Heathrow Airport (LHR)
- Milan Malpensa Airport (MXP)
- Newark Airport (EWR)
- Barcelona-El Prat Airport (BCN)
- Bucharest Otopeni Intl Airport (OTP)
- Berlin Brandenburg Airport (BER)
- Václav Havel Prague Airport (PRG)
- Madrid Barajas Airport (MAD)
- Budapest Ferenc Liszt Intl Airport (BUD)
EL AL contact information
- LY IATA code
- +972 3 9771111 Call
- elal.com Visit
Overview of EL AL
Controlling operations out of a hub in Tel Aviv, EL AL flies to more than 30 countries across the Middle East, North America, Europe, Africa and Asia. A strong focus of the network is connecting Israel to the north through gateway destinations across Germany, France, Italy and the United Kingdom.
Recognized as the official flag carrier of Israel, it serves an entirely kosher menu of meals onboard. Sun d’Or operates as a subsidiary of the larger carrier and concentrates efforts on providing seasonal services to vacation destinations, such as Croatia, Greece and Spain. Codeshare agreements with airlines, such as Air China, S7 Airlines, Iberia and American Airlines, offer a wider-spanning network of connected flights.
You can choose between Economy and Business Class on all EL AL flights, with Premium Economy also available on services operated by wide-body jets. Customers in all cabin classes have access to USB and power sockets. Seats in Premium Economy have inbuilt footrests, while those in Business Class extend to a 78 in flat bed. The Business Class experience includes the option of choosing an isolated window seat or larger shared central spot that comes with a privacy divider.
Boeing is the preferred manufacturer, with their aircraft making up the entire fleet. Models such as the 787-9 and 737-800 are some of the most commonly flown. A simple blue and white design decorates the fleet with the Star of David painted on the tail. A unique 787 Dreamliner has an old-fashioned retro livery, while all planes are named after Israeli cities, which is printed underneath the cockpit window.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.