Traveller reviews
Overall rating
7,0
Good
Based on 3 207 reviews
Boarding
7,3
Comfort
6,8
Crew
7,8
Entertainment
6,2
Food
6,7
EL AL information
| IATA code | LY |
|---|---|
| Routes | 118 |
| Top route | Paris Charles de Gaulle to Tel Aviv Ben Gurion Intl |
| Airports served | 60 |
| Top airport | Tel Aviv Ben Gurion Intl |
EL AL traveller reviews
Pros
"No frills, decent leg room."
(in 26 reviews)
"Good service and a pleasant flight"
(in 75 reviews)
"Nice crew, good food"
(in 126 reviews)
Cons
"Old airplane with no wifi."
(in 29 reviews)
"the hours of the flight."
(in 50 reviews)
"Seats are uncomfortable and inappropriate entertainment."
(in 62 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
al
low cost
leg room
old plane
food was good
good service
delay of two hours
flight was late
crew was great
took four hours
tv screen
seats were very uncomfortable
-
6,3
Pros: Nice movie. Tasty salad meal. Crew was professional.
Cons: Flight was full and I was requested not to take with me my suitcase on board. This is absurd that they let people bring to plane more stuff than allowed on the expense of other customers.
review from
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9,0
Pros: Seats had enough leg room compared to the normally moved close together seats on El AL planes.
Cons: No hot drinks or any drinks were served other than a small water bottle.
review from
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9,0
Cons: The boarding process is somewhat unorganized.
review from
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7,3
Pros: Professional security and interviewers, best in the world.
Cons: Dated entertainment systems, few choices for films. Earlier food service is better for a late flight.
review from
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8,3
Pros: Yes crew was amazing and bathrooms remained clean for entire flight
review from
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10,0
Pros: yes
review from
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8,6
Pros: Great crew. Great food.
Cons: Seats were ok, could be better.
review from
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6,0
Pros: Amazing knew, service poor food, seat uncomfortable
review from
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7,3
Pros: On time!
Cons: Food!!
review from
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8,0
Pros: The crew was great!
Cons: They have channels on the tv instead of VOD. Pretty old. Also the blankets were dirty.
review from
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4,0
Cons: Not comfatable very basic food
review from
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7,3
Pros: The crew was friendly
Cons: When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good.
review from
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3,6
Pros: The entertainment and that’s it
Cons: The flight was late for an hour and it’s not the first time with el al
review from
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9,0
Cons: Business class on the dream liner is great
review from
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6,3
Cons: It was delayed on 4 hours.
review from
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9,5
Pros: The crew was amazing
review from
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6,6
Pros: Service is good and landing on time.
Cons: BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!
review from
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8,0
Pros: Good service
review from
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10,0
Pros: almost eveything
review from
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6,0
Pros: All
Cons: Alll
review from
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9,6
Cons: none
review from
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4,6
Cons: Get more check on agents. Be more efficient with the upgrade bid eponse. Don’t be late!
review from
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5,0
Cons: Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious.
review from
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8,0
Pros: Pleasant crew. Comfortable seats Very nice food. Premium economy definitely worth it.
review from
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9,3
Pros: yes
Cons: non
review from
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7,3
Pros: The crew was nice and it wasn't a full flight so we had room.
Cons: The food wasn't very good and the headphones were a bit uncomfortable
review from
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10,0
Pros: 777 & entertainment
review from
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5,0
Pros: Nice crow
review from
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9,3
Cons: Please be advised that on the ELAL flights there are additional security conducted, and only when I’ve got to the head of the line to board, I’ve been told I need to go through it, and I’ve been addressed aside to their personnel to do so. They should announce that to be cleared to all passengers
review from
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10,0
Cons: Smooth, accurate and very enjoyable.
review from
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2,0
Cons: Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection.
review from
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4,3
Pros: The application for entertainment was good
Cons: Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!
review from
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8,6
Pros: Great crew! Nice new plane
Cons: Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!
review from
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2,6
Cons: Bad service, no drinks offered, hardly any food offered, many kids running in the hallways
review from
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10,0
Pros: i really slept well. comfortable seat
Cons: getting luggage out faster
review from
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7,3
Cons: The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor.
review from
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10,0
Pros: Yes
Cons: It eas perfect
review from
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7,0
Cons: b
review from
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8,0
Pros: Pleasant crew. Lots of leg room. Tasty food.
review from
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6,3
Cons: More space and larger selection of movies and shows.
review from
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7,3
Pros: The security and fast boarding
Cons: The meal
review from
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4,6
Cons: Check in and boarding. Food. Entertainment system
review from
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8,0
Cons: Did not actively watch the movie that was offered, but it seemed awful.
review from
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10,0
Cons: Nothing
review from
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2,0
Cons: Probably nothing when talking about el al
review from
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7,3
Cons: The Meal
review from
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7,0
Cons: The Meal
review from
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2,6
Pros: Flight schedule was aligned with my needs
Cons: Food, entertainment and overall cabin comfort is very poor! El-al must improve it
review from
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8,3
Cons: The crew members did not know if the food was or did not have a cholov yisroel option
review from
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10,0
Pros: Crew was great, food was fine, seat was comfortable.
Cons: Check-in personnel seemed a little confused.
review from
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2,0
Cons: The seats are impossibly small. Anyone over 6’2” is literally unable to fit. You’ll have to pay $60 for an exit row. This flight was a disaster. Staff poorly organized. No logic or order to boarding. Old, decrepit planes. No snacks or anything. Terrible. Don’t fly these cut rate flights.
review from
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6,3
Pros: The staff was accommodating
Cons: The seats were crowded and there was practically no entertainment
review from
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6,3
Cons: On time boarding
review from
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4,3
Cons: For international flights every passenger should be allowed to bring one suitcase for free, I am traveling with my children for family of 6 they charge $70 dollars per person and the grand total charges for suitcases came to $350 dollars. Too much and unfair
review from
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8,3
Pros: I’ve upgraded my ticket to business .very comfortable and good service
Cons: Time of departure.we had to wait in the airplane for 50 minutes due to busy traffic in the aire . Coming to Israel we’ve waited at least 30 min till the baggage started to come out
review from
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5,3
Pros: Crew was polite and courteous. Flight arrived on time despite late takeoff.
Cons: Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have.
review from
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6,6
Pros: The modern plane.
Cons: When buying the ticket we were not aware that this is a "light" flight. Thus boarding was a pain. We were not able to pay in advance for extra baggage though a lot of effort was spent trying to do that.
review from
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5,6
Pros: The fight itself was fine and wasn’t too bumpy
Cons: Chairs were tight
review from
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5,0
Pros: The food
Cons: The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was.
review from
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8,3
Pros: All was well, staff was cordial and food decent. I got my special meal with no problem. We left on time and arrived half hour early. Flying with elal, we need to be patient with all the extra security, but that feels safer to me so I don’t mind.
Cons: the entertainment screen didn’t work. I downloaded the “dream stream” to my phone in advance and watched content that way. It worked fine, but it’s not the same content that is available on the actual screen.
review from
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9,0
Pros: Seats had enough leg room compared to the normally moved close together seats on El AL planes.
Cons: No hot drinks or any drinks were served other than a small water bottle.
review from
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9,0
Cons: The boarding process is somewhat unorganized.
review from
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10,0
Pros: yes
review from
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8,6
Pros: Great crew. Great food.
Cons: Seats were ok, could be better.
review from
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9,0
Cons: Business class on the dream liner is great
review from
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9,5
Pros: The crew was amazing
review from
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10,0
Pros: almost eveything
review from
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9,6
Cons: none
review from
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9,3
Pros: yes
Cons: non
review from
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10,0
Pros: 777 & entertainment
review from
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9,3
Cons: Please be advised that on the ELAL flights there are additional security conducted, and only when I’ve got to the head of the line to board, I’ve been told I need to go through it, and I’ve been addressed aside to their personnel to do so. They should announce that to be cleared to all passengers
review from
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10,0
Cons: Smooth, accurate and very enjoyable.
review from
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8,6
Pros: Great crew! Nice new plane
Cons: Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!
review from
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10,0
Pros: i really slept well. comfortable seat
Cons: getting luggage out faster
review from
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10,0
Pros: Yes
Cons: It eas perfect
review from
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10,0
Cons: Nothing
review from
-
10,0
Pros: Crew was great, food was fine, seat was comfortable.
Cons: Check-in personnel seemed a little confused.
review from
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7,3
Pros: Professional security and interviewers, best in the world.
Cons: Dated entertainment systems, few choices for films. Earlier food service is better for a late flight.
review from
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8,3
Pros: Yes crew was amazing and bathrooms remained clean for entire flight
review from
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7,3
Pros: On time!
Cons: Food!!
review from
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8,0
Pros: The crew was great!
Cons: They have channels on the tv instead of VOD. Pretty old. Also the blankets were dirty.
review from
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7,3
Pros: The crew was friendly
Cons: When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good.
review from
-
6,6
Pros: Service is good and landing on time.
Cons: BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!
review from
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8,0
Pros: Good service
review from
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8,0
Pros: Pleasant crew. Comfortable seats Very nice food. Premium economy definitely worth it.
review from
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7,3
Pros: The crew was nice and it wasn't a full flight so we had room.
Cons: The food wasn't very good and the headphones were a bit uncomfortable
review from
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7,3
Cons: The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor.
review from
-
7,0
Cons: b
review from
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8,0
Pros: Pleasant crew. Lots of leg room. Tasty food.
review from
-
7,3
Pros: The security and fast boarding
Cons: The meal
review from
-
8,0
Cons: Did not actively watch the movie that was offered, but it seemed awful.
review from
-
7,3
Cons: The Meal
review from
-
7,0
Cons: The Meal
review from
-
8,3
Cons: The crew members did not know if the food was or did not have a cholov yisroel option
review from
-
8,3
Pros: I’ve upgraded my ticket to business .very comfortable and good service
Cons: Time of departure.we had to wait in the airplane for 50 minutes due to busy traffic in the aire . Coming to Israel we’ve waited at least 30 min till the baggage started to come out
review from
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6,6
Pros: The modern plane.
Cons: When buying the ticket we were not aware that this is a "light" flight. Thus boarding was a pain. We were not able to pay in advance for extra baggage though a lot of effort was spent trying to do that.
review from
-
8,3
Pros: All was well, staff was cordial and food decent. I got my special meal with no problem. We left on time and arrived half hour early. Flying with elal, we need to be patient with all the extra security, but that feels safer to me so I don’t mind.
Cons: the entertainment screen didn’t work. I downloaded the “dream stream” to my phone in advance and watched content that way. It worked fine, but it’s not the same content that is available on the actual screen.
review from
-
6,3
Pros: Nice movie. Tasty salad meal. Crew was professional.
Cons: Flight was full and I was requested not to take with me my suitcase on board. This is absurd that they let people bring to plane more stuff than allowed on the expense of other customers.
review from
-
6,0
Pros: Amazing knew, service poor food, seat uncomfortable
review from
-
4,0
Cons: Not comfatable very basic food
review from
-
3,6
Pros: The entertainment and that’s it
Cons: The flight was late for an hour and it’s not the first time with el al
review from
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6,3
Cons: It was delayed on 4 hours.
review from
-
6,0
Pros: All
Cons: Alll
review from
-
4,6
Cons: Get more check on agents. Be more efficient with the upgrade bid eponse. Don’t be late!
review from
-
5,0
Cons: Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious.
review from
-
5,0
Pros: Nice crow
review from
-
2,0
Cons: Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection.
review from
-
4,3
Pros: The application for entertainment was good
Cons: Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!
review from
-
2,6
Cons: Bad service, no drinks offered, hardly any food offered, many kids running in the hallways
review from
-
6,3
Cons: More space and larger selection of movies and shows.
review from
-
4,6
Cons: Check in and boarding. Food. Entertainment system
review from
-
2,0
Cons: Probably nothing when talking about el al
review from
-
2,6
Pros: Flight schedule was aligned with my needs
Cons: Food, entertainment and overall cabin comfort is very poor! El-al must improve it
review from
-
2,0
Cons: The seats are impossibly small. Anyone over 6’2” is literally unable to fit. You’ll have to pay $60 for an exit row. This flight was a disaster. Staff poorly organized. No logic or order to boarding. Old, decrepit planes. No snacks or anything. Terrible. Don’t fly these cut rate flights.
review from
-
6,3
Pros: The staff was accommodating
Cons: The seats were crowded and there was practically no entertainment
review from
-
6,3
Cons: On time boarding
review from
-
4,3
Cons: For international flights every passenger should be allowed to bring one suitcase for free, I am traveling with my children for family of 6 they charge $70 dollars per person and the grand total charges for suitcases came to $350 dollars. Too much and unfair
review from
-
5,3
Pros: Crew was polite and courteous. Flight arrived on time despite late takeoff.
Cons: Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have.
review from
-
5,6
Pros: The fight itself was fine and wasn’t too bumpy
Cons: Chairs were tight
review from
-
5,0
Pros: The food
Cons: The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was.
review from
Flight status
EL AL route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
1
Tel Aviv
TLV
New York
JFK
2371
Tel Aviv
TLV
Berlin
SXF
6
Los Angeles
LAX
Tel Aviv
TLV
5
Tel Aviv
TLV
Los Angeles
LAX
326
Paris
CDG
Tel Aviv
TLV
26
New York
EWR
Tel Aviv
TLV
18
Miami
MIA
Tel Aviv
TLV
31
Tel Aviv
TLV
Toronto
YYZ
32
Toronto
YYZ
Tel Aviv
TLV
17
Tel Aviv
TLV
Miami
MIA
2436
Larnaca
LCA
Tel Aviv
TLV
395
Tel Aviv
TLV
Madrid
MAD
347
Tel Aviv
TLV
Zurich
ZRH
383
Tel Aviv
TLV
Rome
FCO
340
Zurich
ZRH
Tel Aviv
TLV
5120
Krakow
KRK
Tel Aviv
TLV
5119
Tel Aviv
TLV
Krakow
KRK
8
New York
JFK
Tel Aviv
TLV
396
Madrid
MAD
Tel Aviv
TLV
338
Amsterdam
AMS
Tel Aviv
TLV
337
Tel Aviv
TLV
Amsterdam
AMS
358
Frankfurt am Main
FRA
Tel Aviv
TLV
357
Tel Aviv
TLV
Frankfurt am Main
FRA
381
Tel Aviv
TLV
Milan
MXP
2372
Berlin
SXF
Tel Aviv
TLV
27
Tel Aviv
TLV
New York
EWR
5102
Batumi
BUS
Tel Aviv
TLV
5101
Tel Aviv
TLV
Batumi
BUS
318
London
LHR
Tel Aviv
TLV
22
Las Vegas
LAS
Tel Aviv
TLV
20
San Francisco
SFO
Tel Aviv
TLV
21
Tel Aviv
TLV
Las Vegas
LAS
19
Tel Aviv
TLV
San Francisco
SFO
5110
Tbilisi
TBS
Tel Aviv
TLV
392
Barcelona
BCN
Tel Aviv
TLV
5109
Tel Aviv
TLV
Tbilisi
TBS
2522
Prague
PRG
Tel Aviv
TLV
393
Tel Aviv
TLV
Barcelona
BCN
571
Tel Aviv
TLV
Bucharest
OTP
2521
Tel Aviv
TLV
Prague
PRG
363
Tel Aviv
TLV
Vienna
VIE
364
Vienna
VIE
Tel Aviv
TLV
2431
Tel Aviv
TLV
Larnaca
LCA
574
Bucharest
OTP
Tel Aviv
TLV
325
Tel Aviv
TLV
Paris
CDG
75
Tel Aviv
TLV
Hong Kong
HKG
76
Hong Kong
HKG
Tel Aviv
TLV
2365
Tel Aviv
TLV
Budapest
BUD
315
Tel Aviv
TLV
London
LHR
2368
Budapest
BUD
Tel Aviv
TLV
382
Milan
MXP
Tel Aviv
TLV
83
Tel Aviv
TLV
Bangkok
BKK
332
Brussels
BRU
Tel Aviv
TLV
346
Geneva
GVA
Tel Aviv
TLV
333
Tel Aviv
TLV
Brussels
BRU
345
Tel Aviv
TLV
Geneva
GVA
2652
Kyiv
KBP
Tel Aviv
TLV
354
Munich
MUC
Tel Aviv
TLV
611
Tel Aviv
TLV
Moscow
DME
2651
Tel Aviv
TLV
Kyiv
KBP
353
Tel Aviv
TLV
Munich
MUC
563
Tel Aviv
TLV
Warsaw
WAW
386
Rome
FCO
Tel Aviv
TLV
552
Sofia
SOF
Tel Aviv
TLV
551
Tel Aviv
TLV
Sofia
SOF
52
Johannesburg
JNB
Tel Aviv
TLV
96
Beijing
PEK
Tel Aviv
TLV
84
Bangkok
BKK
Tel Aviv
TLV
16
Boston
BOS
Tel Aviv
TLV
614
Moscow
DME
Tel Aviv
TLV
376
Lisbon
LIS
Tel Aviv
TLV
15
Tel Aviv
TLV
Boston
BOS
51
Tel Aviv
TLV
Johannesburg
JNB
375
Tel Aviv
TLV
Lisbon
LIS
95
Tel Aviv
TLV
Beijing
PEK
542
Athens
ATH
Tel Aviv
TLV
541
Tel Aviv
TLV
Athens
ATH
312
London
LTN
Tel Aviv
TLV
71
Tel Aviv
TLV
Mumbai
BOM
311
Tel Aviv
TLV
London
LTN
564
Warsaw
WAW
Tel Aviv
TLV
302
Manchester
MAN
Tel Aviv
TLV
322
Marseille
MRS
Tel Aviv
TLV
301
Tel Aviv
TLV
Manchester
MAN
321
Tel Aviv
TLV
Marseille
MRS
289
Tel Aviv
TLV
Venice
VCE
290
Venice
VCE
Tel Aviv
TLV
Top flight routes
Top airports served by EL AL
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- Rome Fiumicino Airport (FCO)
- Milan Malpensa Airport (MXP)
- Barcelona-El Prat Airport (BCN)
- Bucharest Otopeni Intl Airport (OTP)
- Madrid Barajas Airport (MAD)
- Larnaca Airport (LCA)
- Berlin Schönefeld Airport (SXF)
- Amsterdam Schiphol Airport (AMS)
- Newark Airport (EWR)
- Budapest Ferenc Liszt Intl Airport (BUD)
- London Heathrow Airport (LHR)
- Václav Havel Prague Airport (PRG)
EL AL contact information
- LY IATA code
- +972 3 9771111 Call
- elal.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
