Rental turned out to be more then double the expected price once on site. Never renting from there ever again
I pay in advance for a full coverage insurance and at the counter for check in they told me that they didn’t accept the insurance I hired and charged me a ridiculous amount for a new insurance. They also charged a different price for the rental. The car was all scratched. Other than that, everything was okay.
Payless cancelled / deleted my reservation without notice. I attempted to contact Payless through website, and they said there wasn’t a reservation. Good thing a companion had made another reservation
The overall rental experience was poor. Renting/reserving through your site was confusing and I was not able or couldn't figure out how to add insurance and a GPS Nav system through your site. Thus, the upcharge at the counter was significantly higher. No one was at the Payless counter in the terminal so a sign referred you to get service at the Avis counter. There was no Payless representation in the actual lot either, so again you're dealing with a person working the Avis counter. That's where I was getting upcharged like crazy when getting into a car, to the tune of around $100/day for the cheapest smallest size car. It does get better, good and bad. The piece of s**t car they put me into had 78K miles, the key fob didn't work and to top it off, there was a tire, not a spare (tire on a rim), but just a tire with a hole in the sidewall, stuffed into the little trunk. The good news, when I went back to the rental center on the lot to point this out so that I wouldn't get charged, a service guy in the lot asked what was going on. I explained and he got very upset that I was receiving poor and dangerous (if I had gotten a flat out on the road) service. He asked what insurance I had selected, when I told him I was paying full but through Avis (approx $60 euro/day), he said he'd get me in a better car. This guy walked in, grabbed another set of keys and sent me on my way. The on-the-side upgrade put me in a Toyota Yaris Hybrid with low miles, like 5K, the car performed just fine. So, in the end I was happy with what I was driving however it my daily rate with insurance was around $100euro/day. I ended up returning it a few days sooner than initially planned. Taking advantage of tourists with upcharges didn't seem exclusive to the car rentals; Ryan Air and some hotels along the way used the same practices. Specific to renting through your site, I was not pleased.
We did have to pay another insurance at the desk, but apart from that no other tricks or extra charges were applied.
Avoid at all costs. Had to wait in line for more than an hour for my rental. Once I was called to the desk, the clerk kept leaving to go talk to disgruntled customers who were still waiting for their keys. Once she came back with the keys for my rental, she suddenly decided to give them to another customer so they’d stop complaining. When she returned she turned to the clerk next to her and said that the customer was a word that I will not repeat on this review. Finally, after another 30 minutes of waiting at the desk, I was given a set of a keys to a manual transmission car even though I paid for an automatic. I went back in and said I was given the wrong car. The clerk then said I was wrong and that I paid for a manual. I pulled up the reservation and showed her I reserved an automatic. She finally conceded and provided me with keys to an automatic that she had to take from another waiting customer. I would have empathy if there was a network issue or car shortage, but one clerk mentioned that this is what it’s like everyday at Payless when I inquired. What Payless completely fails to understand is that people are in Dublin for vacation, or business. - many for the first time. And the last thing they want to do after a plane ride is wait in line for over an hour for a car they reserved. The complete lack of urgency, professionalism, attention to detail, and respect is the first impression many people now have of Dublin and it’s a complete shame because this is a wonderful city. I’ve rented hundreds of cars in my time and I’ve never experienced something this catastrophically inept.
